Control Room Operator – Days, Andover.
Job description:
Location: Andover, Hampshire
Pay: £13.65ph
Hours: 08:00-20:00, on a 4 on and 4 off shift pattern.
Join Our Control Room Team
Based at our Head Office in Andover, the Control Room Operator is responsible for supporting the efficient day-to-day operation of our 24-hour Control Room. The role involves coordinating security personnel, incident management, CCTV monitoring, and operational support across our contracts. Responsibilities include maintaining operational systems and assignment instructions, communicating with frontline teams, liaising with clients, and ensuring accurate operational information and reporting. The post holder will ensure compliance with our Integrated Management System and industry standards while demonstrating professionalism, strong organisational skills, effective communication, and the ability to prioritise and perform under pressure in a fast-paced environment.
Key Responsibilities
- Monitoring operations using internal systems and CCTV platforms
- Dispatching officers and assets in response to incidents and requests
- Handling calls from Alarm Receiving Centres (ARCs) and coordinating responses
- Responding to client and operational enquiries
- Conducting welfare checks and following up on missed calls
- Reviewing and issuing operational reports for accuracy
- Maintaining up-to-date operational and client records
- Ensuring compliance with company procedures and industry standards
- Providing general administrative support
We are looking for individuals who:
- Have experience in a Control Room, operations centre, or similar (preferred)
- Are organised, proactive, and able to prioritise effectively
- Remain calm and efficient under pressure
- Have strong communication and interpersonal skills
- Can produce accurate written logs and reports in real time
- Are confident using Microsoft Office and operational systems
- Have a high level of computer literacy
- Understand the importance of confidentiality and professionalism
- Can work independently and as part of a team
- Are confident communicating with stakeholders at all levels
Requirements:
- Reliable commute to Andover
- Subject to BS7858 screening and enhanced DBS check
- SIA CCTV licence (preferred but not essential)
- Control Room experience (desirable)
What We Offer:
- Competitive hourly rate
- A comprehensive employment benefits package and workplace pension
- The support of an experienced, friendly and approachable team
- Planned personal development and key life skills
- Ongoing training opportunities
- Opportunities for promotion
Why Join Venture Security?
At Venture, people come first. As a family-run, award-winning company and one of the SIA’s top-rated and an ACS Pacesetter, we take pride in doing things differently.
We invest in our people, provide real opportunities for progression, and support you every step of the way. Whether you’re looking to expand your experience in control room operations or work at exciting live events, this is your opportunity to be part of a professional and growing team.
Work Location: In person
Pay: £13.65 per hour
Expected hours: 42.0 per week
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
Experience:
- Control Room: 1 year (required)
Licence/Certification:
Work authorisation:
- United Kingdom (required)
Work Location: In person
