Location: The Orchard Surgery, Langley, Slough
Position: Call Handler/Receptionist
Hours: Part-time / Full-time (37.5 hours per week, with additional hours to cover holidays, etc.)
Salary: £12.71/hour
We are looking for friendly, enthusiastic, dedicated, organised, and efficient individuals to join our team as a Call handler/receptionist at The Orchard Surgery in Langley, Slough. Our practice is committed to delivering high-quality care to our patients in a welcoming and supportive environment.
Key Responsibilities:
- Answer and manage incoming patient calls efficiently and professionally.
- Schedule and manage patient appointments.
- Greet patients warmly and provide excellent customer service.
- Handle patient inquiries via phone, email, and in person.
- Maintain accurate patient records and assist with administrative tasks.
- Support clinical staff with daily operations as needed.
- Provide effective and confidential reception duties, including answering telephone calls
- Use of clinical IT system to manage patient records and appointments
- Book appointments for patients
- Meet and greet all patients and visitors in a polite, calm, and approachable manner
Requirements:
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Basic IT skills and familiarity with patient management systems preferred.
- Ability to work effectively as part of a team.
- Previous experience in GP reception work is not required, as full support and training will be provided to the right candidate
Pay: £12.71 per hour
Benefits:
Ability to commute/relocate:
- Slough SL3 8HD: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
