Role: Business Administration Apprentice
Contract: Apprenticeship
Hours: Monday – Friday 0830-1730
Location: Dartford
Why Join DACHSER?
Kickstart your career with DACHSER by joining our 2-year Level 3 Business Administration Apprenticeship. This is your opportunity to gain a nationally recognised qualification while developing real experience within a fast-paced, international logistics business.
This role offers a strong focus on customer engagement and inside sales, giving you exposure to sales processes, client communication, and business development activities. You’ll learn how to build relationships, support revenue growth, and develop key commercial skills - all while earning and learning in a supportive environment.
Purpose Of the Role:
To support the Inside Sales function by assisting with customer engagement, maintaining sales data, and helping to develop and manage client relationships. You will play a key role in supporting business growth by providing excellent customer service and contributing to sales-related activities and reporting.
Key Responsibilities:
- Support the Inside Sales team in developing and maintaining relationships with existing and potential customers
- Assist with customer communications, including handling queries, providing updates, and ensuring a high level of service
- Maintain and update customer information and activity within internal systems (CRM), ensuring accurate and up-to-date records
- Prepare basic pricing information, quotations, and sales-related documentation under guidance
- Assist with account management activities, including tracking shipments and supporting customer requirements
- Work closely with operational teams to ensure smooth service delivery for customers
- Support the creation of reports on customer activity, sales performance, and KPIs
- Help identify opportunities for customer growth and improved service offerings
- Handle general administrative tasks to support the sales function, including inbox management and coordination of information
- Answer and manage incoming calls professionally, directing queries appropriately and supporting customer needs
The Ideal candidate will have:
- Strong communication skills - confident speaking with customers and colleagues
- A genuine interest in sales, customer service, and business development
- Organised with good attention to detail
- Ability to build rapport and maintain positive working relationships
- A proactive approach with willingness to learn and take initiative
- Comfortable working in a fast-paced environment and managing multiple tasks
- Positive, outgoing, and team-oriented attitude
- Basic IT skills and willingness to learn new systems
- Strong problem-solving mindset and customer-focused approach
Application question(s):
- What are your salary expectations?
Work Location: In person
