ABOUT THE ROLE
The Senior Journal Manager will oversee production of academic journal titles and supplement issues. You will support external clients (journal editors, learned Societies, editorial offices) by ensuring production processes and outputs match client needs, troubleshooting, advising on best practices and reporting on production performance as required. You will negotiate production parameters on key accounts, accounting for client requirements and in adherence to industry standards. The role will also manage change to high-touch processes and requirements as needs evolve, in collaboration with clients. As a senior, you are to independently identify, initiate and manage projects that contribute to the quality, efficiency, standardization and improvement of work undertaken by the department, and, as a subject matter expert, to deliver training to new and existing members of the department as required.
Key responsibilities in this role will include:
- Consult with clients on options for all aspects of the production process, making recommendations and highlighting risks to ensure sustainable processes that meet client and business needs.
- Engage internal teams and suppliers to improve performance, resolve issues, and provide analysis, ensuring any updates to client requirements are promptly and accurately communicated to the relevant internal teams, to support effective delivery of journal article and issue content and services to agreed standards.
- Act as the point of contact for client queries and feedback on article, issue, and supplement production, responding in a timely and professional manner. On select key accounts, act confidently as the single point of production contact to clients. Proactively communicate any changes to the production process relevant to the client, including recommendations for improvement, soliciting feedback or negotiating agreed processes where required. As needed, attend conference calls and face-to-face meetings with clients, with potential for occasional travel.
- Provide regular or ad hoc reports to clients to an agreed timeline, demonstrating production performance against agreed goals, providing contextual information and analysis, and making recommendations to improve processes and performance.
- Maintain journal-level documentation (style guides, process instructions, feedback records).
- Manage supplier delivery of journal-level change, including monitoring suppliers’ delivery of title and supplement issue work and facilitating a resolution to delays or concerns.
- Intervene or provide guidance during the issue workflow as needed, including the facilitation of issues’ article selection, ad hoc content quality review, and bespoke contributions by suppliers.
- Initiate, lead, participate in, document or report on projects that develop and standardize production processes within the department to achieve department and business goals and to ensure an outstanding experience for customers and clients.
- Train, mentor, coach or advise new and existing staff, both in general and with specific reference to client support, to ensure they comprehend production procedures and new developments, while reviewing and suggesting improvements to current training programmes.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
