We are seeking a dedicated IT Support Coordinator to join the team to provide exceptional technical support across 2plan. This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for delivering 1st and 2nd line IT support to all staff and advisers within the organisation.
Please note, this is a hybrid role based in Leeds 3 days per week.
Benefits package:
- Salary - Up to £32,500 depending on experience
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- Up to 3 working days per year of paid time to participate in volunteering activities
- A range of other flexible benefits to include private medical insurance, dental insurance and much more
Key responsibilities:
- Provide responsive and effective 1st and 2nd line technical support to 2plan staff, advisers and internal stakeholders
- Diagnose, troubleshot, and resolve hardware and software issues across various platforms and applications
- Maintain detailed documentation of all support interactions and resolutions in ticketing system
- Ensure all support requests are handled within established SLA timeframes
- Conduct system maintenance and administration
