Experienced Contracts Scheduler
Full Time
Core Requirements
- Experience: 2+ years of strong administrative experience.
- Tech Skills: Highly proficient with CRM systems and digital workflow tools.
- Key Traits: Meticulous attention to detail, exceptional communication, and calm under pressure.
Role Overview
At Total Home NI, you will be the central link connecting our sales, survey, fitting, and finance teams. Your mission is to ensure home improvement contracts move seamlessly from sale to completion with precision and great customer care.
Key Responsibilities
- Scheduling & Prep: Coordinate calendars for surveyors and fitters; communicate schedules to customers and prepare installation packs for teams.
- CRM Tracking: Log and update every stage of the contract lifecycle to maintain operational visibility across departments.
- Customer Support: Serve as the main point of contact for updates, queries, post-installation snagging, and issuing guarantees.
- Finance & Sales Liaison: Resolve contract discrepancies with sales, process secure card payments, and support invoicing/credit control.
- Continuous Improvement: Prepare data for weekly meetings and proactively find ways to make daily workflows leaner and more efficient.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- On-site gym
- On-site parking
Application question(s):
- Have you experience of working in similar industry ?
Experience:
- Admin/contracts scheduling: 2 years (preferred)
Work Location: In person
