About Us
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About the Role
As a Project Coordinator for our autism and ADHD diagnostic assessment service, you will play a key role in supporting the end-to-end coordination of project activities—supporting the setup of new service pathways, monitoring the progress, and contributing to successful and timely completion.
Principle duties and responsibilities will include but not limited to:
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Support the setup and mobilisation of new projects, including establishing workflows, documentation, and processes.
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Coordinate and monitor project timelines and milestones, ensuring project tasks progress according to plan.
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Oversee the administration of project activity and monitor patient caseloads via electronic record systems: from referral to discharge, ensuring patients movements align with project/task KPIs
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Daily, weekly and monthly monitoring all stages of the patient journey.
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Support with the completion of project audits in line with CQC standards, contractual obligations and internal processes.
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Assist the quality team with investigations into complaints or incidents, identifying root causes, implementing corrective actions, and sharing findings with management team to support continuous improvement.
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Attend regular contract review meetings with external stakeholders and present data reports (if applicable).
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Act as a central point of contact for external stakeholders (commissioners, GPs, schools, etc.) ensuring clear, professional and responsive communication.
Person Specification
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Previous experience of working in a similar role - ideally in an NHS or private health sector.
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Previous experience of supporting projects from initiation to completion.
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Awareness of structured project management methodologies e.g., PRINCE2, Agile (desirable).
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Strong IT proficiency including Excel - the ability to collate, present and analyse/interpret data.
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Thrives in fast paced dynamic environment and works flexibly to adapt and meet changing service demands.
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Excellent interpersonal skills and is confident building and maintaining professional working relationships with internal and external stakeholders.
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Confidence in assisting with de-escalation, negative feedback and complaints.
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Strong problem-solving abilities, particularly in addressing and resolving operational challenges and bottlenecks.
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Confidence to raise concerns with management.
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Committed to providing the best quality service and achieving the highest standards of client care
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High degree of professionalism, discretion, and integrity.
The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). The working week is Monday-Friday, hours are 09:00-17:00 (30 minute break) with hybrid working 3 days in office / 2 days WfH (37.5h contract).
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;
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The best possible customer service
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The most efficient and effective clinical work
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A thriving and engaged workforce
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A truly inclusive organisation.
Benefits include:
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Enhanced annual leave of 32 days a year (inclusive of bank holidays).
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Flexible annual leave scheme providing the ability to buy or sell back additional days.
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Well-being days.
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Pension scheme (with the option of enhancing via salary sacrifice).
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Cycle to work scheme.
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Birthday lie in.
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Free breakfast, including 'pastry Mondays'.
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Funded social events.
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Staff well-being bursary scheme.
Additional Information / Contacting Us
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For further information please email [email protected] or call the Psicon Recruitment Team on 01227 202155 for more information.
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Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
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Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.
