About Us
Cosy is a leading international supplier and developer of educational resources for schools and nurseries. We're not your average company—we're proudly unique. Our innovative and sustainable product range helps children learn through play, while our low-carbon supply chain supports the planet. We source natural and upcycled materials and deliver thousands of high-quality, value-for-money products to tens of thousands of customers every year.
We’re also proud to be double King’s Award winners, recognised for both Sustainability and International Trade - a testament to our commitment to responsible business and global impact.
Cosy gives back too. We donate 10% of our profits annually to the Cosy Foundation, supporting charities and projects that impact thousands of children’s lives each year.
Founded in 2011, Cosy has rapidly evolved into a leading global brand. We’re in a period of significant growth, and we’ve built a dynamic, passionate team. We are working hard to make Cosy one of the very best places to work in the UK.
The Role
As our Product & Packaging Quality Inspector, you'll play an important role in making sure the products our customers receive meet the highest standards of quality, safety, and presentation.
Working closely with suppliers and teams across the business, you'll be responsible for inspecting products and packaging, identifying quality concerns, investigating issues, and supporting improvements that help reduce defects, returns, and customer complaints.
This is a varied, hands-on role that would suit someone who enjoys problem-solving, has a keen eye for detail, and takes pride in maintaining high standards. If you're naturally curious, enjoy getting to the root of issues, and want to make a visible impact on product quality and customer experience, this could be the role for you.
You'll work closely with stakeholders across the business, including:
- Suppliers and Manufacturers
- Product Development
- Procurement & Supply Chain
- Warehouse & Logistics
- Customer Service
- Compliance Team
What You’ll Be Doing
· Carry out detailed inspections of products and packaging against approved specifications and quality standards.
· Assess product quality, functionality, construction, finish, completeness, and packaging suitability.
· Identify, document, and report defects, damage, missing components, non-conformities, and workmanship issues.
· Quarantine non-conforming products and support corrective and preventative actions.
· Maintain accurate inspection records, quality documentation, and corrective action logs.
· Monitor recurring quality issues, packaging concerns, and customer complaint trends, escalating significant risks where appropriate.
· Support investigations into product, packaging, supplier, and customer-reported issues, providing evidence-based recommendations.
· Work closely with suppliers and internal teams to resolve quality concerns and implement sustainable improvements.
· Communicate inspection findings, risks, and recommendations to relevant stakeholders.
· Support the verification of product safety, quality, and regulatory requirements.
· Review product documentation, certifications, and test reports where required.
· Maintain product traceability records and support quality audits.
· Ensure compliance with company policies, procedures, and safety requirements.
· Identify opportunities to improve product quality, packaging performance, inspection processes, and supplier performance.
· Support initiatives aimed at reducing defects, customer complaints, returns, and quality-related costs.
· Contribute to the ongoing development of quality standards, inspection methods, and best-practice processes.
What we’re looking for
Essential
· Educated to GCSE level (or equivalent).
· Excellent attention to detail and the ability to identify defects, inconsistencies, and missing components.
· Ability to assess product quality, packaging effectiveness, and potential transit-related risks.
· Strong organisational skills and the ability to manage priorities while maintaining accurate records.
· Confident communication skills with the ability to raise concerns and make recommendations constructively.
· A collaborative approach and the ability to build effective working relationships with suppliers and colleagues across the business.
Desirable
· Quality-related qualification or training.
· Internal Auditor qualification (e.g. ISO 9001 Internal Auditor) or equivalent.
· Experience in Quality Control, Quality Assurance, Manufacturing, Warehousing, Retail, or another product-focused environment.
· Understanding of product safety, quality, and compliance requirements.
· Experience working with overseas suppliers and imported products.
· Knowledge of root cause analysis and continuous improvement tools such as 5 Whys, Ishikawa, and CAPA.
· Understanding of packaging standards, product protection, and transit requirements.
· Additional language skills, particularly Polish, Russian, Lithuanian, or Latvian.
Why Join Us?
You’ll join a supportive team where your work has a direct, visible impact every day. We offer structured support to help you grow your career, clear scope so you know exactly how to succeed, and a professional environment that actually remembers to have fun.
The Good Stuff (Perks!) We believe that happy employees change the world. Here’s how we look after you:
- Celebrate You: Take your Birthday off, completely paid!
- Give Back: Paid volunteering days for causes close to your heart.
- Level Up: Training and development tailored specifically to your dreams.
- Green Commute: Free on-site parking with EV charging.
- Stay Well: Full support via our Employee Assistance Programme.
- Have Fun: Regular social events to let your hair down with the team.
- Furry friends: Well behaved fur friends that woof may accompany you in our Cosy office.
- Serious Relaxation: We take holidays very seriously. You can buy a week's extra annual leave if you need more sun! Plus, loyalty pays off—once you reach 2 years, you accrue 1 extra day per year (up to 30 days total).
Our Commitment to Inclusion
- We hire based on talent, potential, and attitude. We believe every voice deserves to be heard and every individual deserves a fresh start and a fair chance.
- Age Friendly Employer: We welcome candidates of all ages and career stages. Experience comes in many forms, and we value the diverse perspectives that different generations bring to our team.
- Ex-Offender Friendly: We are proud to be an ex-offender friendly employer. We assess every candidate on their skills and capability for the role, providing fair chances to individuals looking to rebuild their lives and careers.
Benefits:
- Free parking
- On-site parking
Work Location: In person
