About the Company
Our client is a growing manufacturing and distribution business committed to delivering high-quality products and excellent customer service across the UK and Europe. Due to continued growth, they are looking to recruit a proactive and detail-oriented Customer Service Assistant to join their onsite team.
German language skills, or proficiency in another European language, would be advantageous due to interaction with international customers and suppliers, although this is not essential.
The Role
This is a varied position combining customer service, sales ledger administration, and order processing responsibilities. Working closely with sales, logistics, and operations teams, you will play a key role in ensuring customers receive a professional and efficient service while supporting the smooth running of finance and order management processes.
Key Responsibilities
- Raise and issue customer invoices linked to sales orders
- Manage accounts receivable and allocate customer payments accurately
- Monitor customer accounts and undertake credit control activities
- Liaise professionally with customers regarding billing queries and overdue balances
- Process and manage customer orders through the ERP/order management system
- Coordinate with internal departments to ensure accurate order fulfilment and invoicing
- Maintain accurate customer records and documentation
- Provide excellent customer service and support across all customer touchpoints
About YouEssential Skills & Experience
- Previous experience in a customer service role
- Good understanding of sales ledger and accounts receivable processes
- Experience using accounting, ERP, or order management systems
- Strong Microsoft Excel skills
- Excellent attention to detail and accuracy
- Confident communication skills, both written and verbal
- Ability to manage multiple priorities within a fast-paced environment
Desirable Skills & Experience
- Experience within manufacturing, distribution, logistics, or supply chain sectors
- German language skills (written and/or spoken), or another European language
- Previous exposure to ERP systems and order processing functions
Personal Attributes
- Organised, reliable, and self-motivated
- Professional and customer-focused in approach
- Comfortable working onsite within a collaborative team environment
- Proactive with the ability to take ownership of tasks
- Adaptable and willing to support a variety of business functions
- Positive, can-do attitude suited to a growing SME business
What's on Offer
- A stable, permanent role within a growing and successful business
- Diverse responsibilities with exposure across multiple departments
- Opportunities for ongoing professional development
- Friendly and supportive working environment
- Competitive salary based on skills and experience
If you are a motivated individual with strong customer service and administrative skills and are looking to join a growing business where you can make a real impact, we would love to hear from you.
Pay: £26,000.00-£29,500.00 per year
Work Location: In person
