Planner (Fixed-Term Maternity Cover)
Job Type: Full Time | Fixed-Term Maternity Cover
Join Our Planning Team
Furnished Homes is a well-established, family-run business with over 30 years of experience delivering furniture and white goods to housing providers across the UK. We work with local authorities, housing associations, charities and private organisations, helping people move into fully furnished homes quickly, efficiently and with excellent customer service.
Due to maternity leave, we're looking for an organised, proactive and customer-focused Planner to join our busy Planning team. This is an exciting opportunity to become part of a supportive, experienced team that plays a vital role in ensuring our nationwide delivery operation runs smoothly every day.
If you thrive in a fast-paced environment, enjoy solving problems, and take pride in providing excellent customer service while coordinating complex schedules, we'd love to hear from you.
About the Role
As a Planner, you'll be responsible for coordinating daily delivery schedules, arranging appointments with customers and planning efficient nationwide delivery routes. Working closely with drivers, warehouse colleagues and customer service teams, you'll ensure deliveries are completed safely, efficiently and on time.
No two days are the same. You'll need to be able to prioritise changing workloads, respond quickly to operational changes and communicate effectively with colleagues and customers throughout the day.
Key Responsibilities
As a Planner, you will:
- Plan efficient daily delivery routes using route planning software, mapping systems and geographical knowledge.
- Schedule customer delivery appointments and confirm delivery details.
- Maximise vehicle utilisation while ensuring realistic delivery times.
- Produce daily delivery paperwork and maintain accurate customer records.
- Monitor delivery schedules and respond to operational changes throughout the day.
- Liaise with drivers, warehouse teams and internal departments to keep deliveries running to plan.
- Handle customer enquiries professionally and manage expectations.
- Support vulnerable customers with empathy and patience.
- Resolve routine scheduling issues and escalate where appropriate.
- Maintain excellent levels of accuracy while working to strict deadlines.
What We're Looking For
We're looking for someone who can remain calm under pressure, enjoys working in a busy operational environment and has excellent organisational skills.
You'll ideally have:
- Previous experience in planning, logistics, transport coordination or scheduling.
- Experience working in a fast-paced office environment.
- Excellent customer service experience, particularly over the telephone.
- Strong administrative skills with exceptional attention to detail.
- Excellent communication and relationship-building skills.
- The ability to prioritise multiple tasks and changing workloads.
- Strong problem-solving and decision-making skills.
- Good geographical knowledge and route planning awareness.
- Confidence using Microsoft Outlook, Excel, Word and Teams.
- Experience using Microsoft Dynamics or similar ERP/planning software is desirable.
Why Join Furnished Homes?
We're proud to be a long-established family business where people genuinely matter. We work hard to provide an excellent service to our customers while creating a supportive and collaborative working environment for our colleagues.
Our values shape everything we do:
- Teamwork – We work together to deliver the best outcomes.
- Integrity – We act honestly, professionally and take responsibility for our work.
- Kindness – We treat customers and colleagues with respect, empathy and patience.
You'll join a friendly and experienced team where your contribution is valued and where you'll have the opportunity to make a real difference to our day-to-day operation.
What Success Looks Like
The successful candidate will:
- Deliver excellent customer service at every stage of the delivery journey.
- Produce accurate and efficient daily delivery schedules.
- Meet planning deadlines while maintaining high levels of accuracy.
- Maximise delivery efficiency and minimise failed deliveries.
- Build positive working relationships with customers, drivers and colleagues.
- Adapt quickly to changing priorities and support the wider Planning team.
Apply Today
If you're organised, adaptable and enjoy working in a fast-moving operational environment where every day brings new challenges, we'd love to hear from you.
Pay: From £27,500.00 per year
Application question(s):
- Available to work full-time for the duration of this fixed-term maternity cover?
- Is there anything else you'd like us to know about your experience that makes you a strong candidate for this role?
- Describe your experience liaising with drivers, warehouse teams or other operational departments.
Experience:
- planning, logistics, coordination or scheduling role?: 2 years (required)
- planning multiple deliveries and daily schedules?: 2 years (preferred)
- providing customer service over the telephone?: 1 year (preferred)
Work Location: Remote
