Job Ref: ELI3263
Branch: Ashdown Park
Location: Ashdown Park, Forest Row
Salary/Benefits: Competitive salary plus service charge*
Contract type: Permanent
Hours: Part Time
Shift pattern: Flexible Days
Hours per week: 32 hours per week
Posted date: 27/07/2026
Closing date: 27/08/2026
Learning Culture Executive Overview:
This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service.
As a Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme.
This role will suit someone who;
- Can demonstrate previous experience in training and coaching in a hospitality environment
- Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated
- Is enthusiastic, customer-focused and be able to work within deadlines
- Can be flexible towards hours to suit operational learning needs
32 hours per week, site based, flexible days.
About Ashdown Park Hotel Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support and reward our staff we offer:
- A commitment to pay above the living wage
- Generous share of the monthly Service Charge
- Career development with accredited training providers
- Enhanced holiday programme reward scheme for long service
- Employee Assistance Programme - Hospitality Action
- Meals provided by our talented kitchen team
- We have plenty of free parking
- Generous 'Refer a Friend' bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge amount is dependent on overall sales performance
