People Coordinator (Retail)
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As a People Coordinator at Pret A Manger, you’re the operational heartbeat of the People Team—keeping AM & GM moves, records and policies flawless in Workday and ServiceNow so shops stay staffed, compliant and performing. Your precision and care safeguard colleagues (from family leave to AXA Occupational Health referrals) while your clean data flows into Power BI and Exit‑Interview Insights that help leaders boost tenure, engagement and performance across teams and markets. This role is a true force‑multiplier for Pret’s strategy—innovating through data and tech, partnering to drive exceptional performance, and building winning teams—so Happy Teams become Happy Customers, every day.
Key responsibilities
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Prepare and maintain HR files for AM & GM managers.
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Ensure all HR-related documents are managed confidentially and accurately stored via the filing system.
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Process GM and AM moves on Workday and prepare relevant letters for:
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Transfers
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Job title changes
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Salary changes
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Grade changes
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Promotions (including secondments and temporary step-ups)
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Demotions
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Act as the filter for all HR ServiceNow calls, checking regularly and assigning to the relevant team within SLA.
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Manage the references inbox – create references and respond to queries.
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Manage sabbatical, maternity, paternity, parental and shared parental leave processes.
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Support Senior People Analytics and Systems Manager by feeding necessary data into Power BI dashboards.
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Respond to information/reporting requests from the People Team and other departments (e.g., Safety, Payroll, Benefits, Recruitment).
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Upload all HR documents onto Workday.
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Conduct exit interviews and distribute monthly Exit Interview Summary emails to the HR team, providing insights based on data from two months prior.
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Utilise Power BI Dashboard to share Exit Interview Survey links with employees, ensuring timely completion.
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Support with producing AM & GM Pay Review letters.
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Audit employee files.
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Prepare and analyse people reports.
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Order maternity and paternity gifts.
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Upload documents to Planet Pret (as required).
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Screen People Advisors inbox and escalate to the relevant People Advisor.
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Support People activity within shops, including communication with shop managers and collation of information.
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Raise purchase orders on NetSuite as required.
Experience and Skills required
Must Haves:
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Microsoft Office Suite:
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Excel – intermediate to advanced (data uploads, reporting, pivot tables).
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Word & PowerPoint – drafting letters, creating presentations.
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Data Handling & Confidentiality: Accurate record-keeping and secure file management.
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Basic Reporting Skills: Ability to extract and interpret HR data for dashboards and summaries.
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Document Management: Uploading HR documents into systems like Workday and Planet Pret.
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IT Literacy: Comfortable navigating multiple platforms and troubleshooting basic issues.
Nice-to-haves:
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Power BI: Building or updating dashboards, interpreting analytics for insights.
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HR Analytics: Understanding metrics like turnover, engagement, and workforce trends.
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Advanced Excel: Complex formulas, conditional formatting, and data modelling.
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Basic Knowledge of Employment Law & Compliance: Supporting accurate HR processes.
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Experience with Purchase Order Systems: e.g., NetSuite for raising PO’s.
About you
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Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
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Bring your passion: share our passion for food and exceptional customer service.
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Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
We offer
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Competitive salary plus 10% annual bonus potential
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Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
A few more perks
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You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
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Free private medical cover, with the option to add family or partner at an additional cost
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4% of your pension contribution matched by Pret, rises to 5% after 5 years
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Life assurance at 3x annual salary
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Loyalty award for 5, 10, 15, 20 years’ service
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Flexible Benefits Platform packed with lifestyle discounts
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Season ticket loans
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Healthcare cash plan
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Financial wellbeing provisions
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Free mortgage services
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Sabbatical after 3 years
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Opportunities to support our charity, The Pret Foundation
We also offer
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Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
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Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
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Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
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Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
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Happy Teams Happy Customers
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Amazing Standards Every day
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Never Standing Still
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Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria.
Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
Before you apply
This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Deadline to apply for this role: 11th August at midnight
