Job Summary
We are seeking an energetic and detail-oriented Service Manager to lead our service team and ensure exceptional customer experiences. In this pivotal role, you will oversee daily operations, manage customer interactions, and drive service excellence across all touchpoints. Your leadership will inspire a motivated team committed to delivering top-quality service, fostering customer loyalty, and achieving operational goals. If you thrive in a fast-paced environment and possess a passion for customer satisfaction, this is your opportunity to make a significant impact.
Duties
- Supervise daily service operations, ensuring smooth workflow and high standards of quality.
- Lead, motivate, and develop the service team to achieve performance targets and deliver outstanding customer care.
- Handle escalated customer inquiries and resolve issues promptly with a positive attitude.
- Identify opportunities for upselling additional services or products to enhance customer value.
- Maintain accurate cash handling procedures, including processing payments and balancing registers.
- Ensure mechanical knowledge is applied effectively for troubleshooting and guiding technical staff or customers.
- Monitor service metrics, prepare reports, and implement continuous improvement initiatives to boost efficiency.
Requirements
- Proven experience in managing a service or retail environment with a focus on customer service excellence.
- Strong mechanical knowledge to understand technical aspects of products or services offered.
- Excellent communication skills with the ability to lead a team and engage customers confidently.
- Demonstrated ability in upselling techniques to maximize revenue opportunities.
- Experience with cash handling procedures and maintaining financial accuracy.
- Ability to work in a dynamic environment, prioritize tasks, and adapt quickly to changing demands.
- A proactive approach with problem-solving skills and attention to detail.
Join us as a Service Manager and become part of a vibrant team dedicated to delivering exceptional service experiences!
Pay: £27,922.25-£58,110.42 per year
Benefits:
Work Location: In person
