Are you a confident and hands-on hospitality professional ready to take the next step in your career?
We are looking for an experienced and motivated Floor Supervisor to join our dynamic team in a fast-paced, guest-focused venue in London.
This is a great opportunity to take a leading role on the floor, support the management team, and ensure every guest receives an exceptional experience.
About Us
Situated on a quiet side street near the elegant St Peter’s Square, The Carpenter’s Arms is an independent nineteenth-century pub with authentic and classic interiors, delicious seasonal food and a friendly team to welcome you.
A stone’s throw from the Thames, come and enjoy an afternoon or evening by the fire or in the beautiful sun trap secret garden.
The Role
As Floor Supervisor, you will support the management team in the smooth day-to-day running of service. You will lead the floor team during shifts, ensure excellent standards are maintained, and help deliver a consistently outstanding guest experience.
Key Responsibilities:
- Supervise and support the floor team during busy service periods
- Ensure high standards of customer service at all times
- Lead by example and maintain strong team performance
- Support with training and development of staff
- Handle guest queries and resolve issues efficiently and professionally
- Assist with rota execution and daily shift organisation
- Maintain cleanliness, presentation, and operational standards
- Ensure compliance with health & safety procedures and company policies
What We’re Looking For:
- Minimum 1 years’ experience in a supervisory or senior front-of-house role
- Strong leadership and communication skills
- Hands-on, proactive approach to service
- Ability to work well under pressure in a fast-paced environment
- Strong attention to detail and organisational skills
- A genuine passion for hospitality and guest experience
- Positive attitude and team-focused mindset
- Flexible to work evenings and weekends - Floor Supervisor
Perks & Benefits
- Access to Code Hospitality App
- Regular staff events and social gatherings
- Birthday day off & work anniversary celebrations
- 30% discount across Wren Pub Group
- Training and development opportunities - Floor Supervisor
- Supportive and friendly team environment
- Clear progression opportunities within the business
Pay: £15.00-£16.50 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
