Reception & Administration – Kensington
Salary: £27,040 per annum | Hours: 40 hours per week | Contract: Full-time, Permanent | Posted: 16 June 2026
About Us
The Medical Chambers Kensington is a prestigious, multidisciplinary, CQC-registered private healthcare clinic based in the heart of Kensington. We provide exceptional medical care within a refined, patient-centered environment. Our Consultants and clinical teams are dedicated to delivering an outstanding experience where every individual feels genuinely cared for and valued.
The Opportunity
We are seeking a polished, professional, and service-driven Reception & Administration Coordinator to join our front-of-house team. This is a key role at the heart of the clinic, where you will act as the first point of contact for patients, visitors, and clinicians, ensuring a welcoming and professional experience that reflects our high standards of care and service.
This is an excellent opportunity for someone who enjoys working in a professional healthcare environment and takes pride in delivering exceptional customer service.
We welcome applications from candidates with experience in healthcare, hospitality, hotels, airlines, luxury retail, or customer service. Full training will be provided. We are looking for team players who take pride in delivering excellent service and maintaining high standards.
Working Hours
40 hours per week.
- Tuesday–Thursday: 10:00-19:00
- Fridays: 09:00-18:00
- Saturdays: 07:30–16:30
A one-hour unpaid lunch break is included in each shift.
About You
You will be a confident, organised, and proactive individual who thrives in a fast-paced, professional environment. You will bring:
- A warm, professional, and patient-focused approach to customer service
- Clear, confident communication skills, both face-to-face and over the phone
- Strong organisational skills with the ability to prioritise under pressure
- A flexible, solutions-focused mindset with excellent attention to detail
- Excellent written + verbal communication (English)
- The ability to remain calm, professional, and efficient in a busy environment
Key Responsibilities
- Deliver a professional and welcoming reception service to all patients, visitors, and clinicians
- Manage appointments, incoming calls, and emails with efficiency and accuracy
- Register new patients and handle sensitive information with discretion and confidentiality
- Provide administrative support to clinicians and process payments efficiently
- Respond calmly and professionally to urgent consultation requests
- Ensure patient records and administrative processes are maintained to a high standard
- Contribute to a smooth and efficient patient journey throughout the clinic
- Company pension scheme
- Exclusive employee discounts
What We Offer
- Company pension scheme
- Annual healthcare allowance
- 24 days annual leave plus all bank holidays
- Full training and ongoing development
- Opportunities to broaden your skills and develop within the clinic
- Exclusive employee discounts
- Complimentary fresh fruit
- Weekly Treat Friday
- A supportive, friendly, and collaborative team culture
If you take pride in delivering exceptional service and enjoy being part of a high-performing, patient-focused team, we would be delighted to hear from you.
Job Types: Full-time, Permanent
Pay: £27,040.00 per year
Work Location: In person
