Job Overview
We are seeking an energetic and detail-oriented Reservations and Groups Supervisor to ensure seamless handling of long group bookings and guest inquiries. The Reservations & Groups Supervisor is responsible for overseeing all reservations, group, corporate and long-stay bookings, ensuring enquiries are handled efficiently and professionally whilst maximising occupancy, revenue and guest satisfaction. The role will support the achievement of budgeted profitability and occupancy through effective reservation management, team support and proactive relationship management with guests, clients and booking partners.
Responsibilities
· Maximise reservation opportunities to ensure achievement of budgeted occupancy, ADR and revenue targets.
· Manage all group, corporate and long-stay enquiries /Groups/Corporates from initial enquiry through to arrival and departure.
· Ensure all reservations are processed accurately and efficiently in line with company standards and procedures.
· Actively participate in the achievement of budgeted profitability and occupancy.
· Actively participate in the achievement of and retaining the highest levels of guest loyalty.
· To be the first point of contact for reservation, group and long stay bookings-related enquiries and assist guests with any requirements to ensure satisfaction.
· Develop and maintain positive relationships with corporate clients, travel agents and booking partners.
· Ensure all group rooming lists, contracts, billing instructions, payment arrangements and special requests are communicated accurately to relevant departments.
· Coordinate with Front Office, Housekeeping, Operation team and other departments to ensure guest expectations and group requirements are fulfilled.
· Supervise the day-to-day operation of the Reservations Department, ensuring all enquiries and bookings are handled efficiently and professionally.
· Monitor departmental performance and maintain the highest standards of guest service, accuracy and productivity.
· Analyse reservation forecasts to identify opportunities to maximise occupancy, ADR and revenue.
Skills:
- Multilingual or bilingual abilities to effectively communicate with a diverse guest base
- Strong hotel experience with a solid understanding of reservation systems and guest services practices
- Exceptional phone etiquette with the ability to handle high-volume inquiries professionally
- Proven leadership skills with experience in a hospitality environment
- Knowledge of hospitality standards and guest service excellence principles
- Ability to multitask efficiently while maintaining attention to detail under pressure
- Passion for delivering memorable guest experiences through attentive service and hospitality expertise
Join us in creating memorable stays by leading our reservations with energy, precision, and genuine hospitality. We value your dedication to guest satisfaction and look forward to welcoming a dynamic leader who thrives in a lively hospitality setting!
Pay: £29,120.00-£30,000.00 per year
Work Location: In person
