Job Description
POST TITLE: Part Time Crematorium Assistant
DEPARTMENT: Memoria Cardiff & Glamorgan Memorial Park & Crematorium
HOURS: 9am – 5pm, Wednesday to Friday, 22.5 hours
RESPONSIBLE TO: Crematorium Manager
SALARY: £16,200 (FTE £27,000)
Job Purpose
To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.
Responsibilities
· To liaise with Funeral Directors, Ministers and Families and where appropriate organists or musicians to ensure that funeral services in the crematorium chapel are carried out in accordance with the families’ instructions.
· General cleaning and preparation of the crematory, cremator, cremulator, cremated remains store and toilet. Cleaning and sanitisation of all public facing areas between services including including toilets.
· Process enquiries from the general public and funeral directors and receive and deal with telephone enquiries as necessary.
· To ensure the collection, identification, storage and final disposal of cremated remains in the Garden of Remembrance is maintained correctly and documented in accordance with the company’s policies and procedures.
· To carry out the duties of Chapel Attendant, including general cleaning and preparation of the chapel, vestry, flower court and adjoining accommodation for services and public use.
· Manage services, direct funeral directors, mourners and members of the general public. To act as a pall bearer, when required, both with other crematorium staff and with staff provided by Funeral Directors. Oversee all media for the playing of chosen music/tributes/webcasts during the funeral service.
· Maintain floral displays in designated areas; allocate specific areas for floral tributes and dispose of flower and floral tributes as necessary.
· To assist in the office and grounds were required during busy periods, sick leave or annual leave.
· Car Parking duties as necessary, that is to assist with the organisation of parking at busy services.
· A high degree of care and understanding is a major requirement of the post. You will be required to deliver exceptional standards of service and be of smart appearance at all times.
· Any other duties of a similar nature that may be reasonably requested by the Crematorium Manager or representative.
· To assist with meeting the period sales budgets.
· In carrying out the different functions described, it is important that the appropriate clothing is worn for each function.
· Job holders must be of a height and strength to permit them to shoulder a coffin as part of a 4-person team during services
· To follow and adhere to Cremator Manufacturers requirements, whilst complying with Health and Safety requirements along with service plans to ensure the efficient running of the cremator.
· Have the ability to inter-change with all roles and team members to assist in the day-to-day running of the Memorial Park. This requires a high level of multi-tasking and willingness to work inside the building as well as outside in the gardens.
· Assist with leading meaningful community engagement activities throughout the year
· Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement
· Take an equal part in weekend rota for services and during busy cremation times.
· To fully comply with the requirements of the Operations Manual.
· To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times.
· Assist with meaningful community engagement activities throughout the year
· Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement
· Take an equal part in weekend rota for services and during busy cremation times.
Key Competencies
· Client focus
· Good communication skills
· Attention to detail/exceptional accuracy in data entry
· Self-management
· Team working
· Achievement focus
· Adaptability
· Problem solving
· Integrity, sensitivity and commitment
Person Specification
· Any IT experience working with bespoke administrative systems
· Committed to the provision of excellent service
· Good numeric and literacy skills
· At least average reasoning ability
· The use of their own vehicle with business mileage insurance cover
Benefits Offered
One of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer comprehensive benefits.
· 25 days holiday per year plus public holidays
· Day of for your birthday
· Death in Service Benefit - 4 x salary
· Company pension 3% employers contribution, 5% employees contribution
· Employee assistance programme Health Cash Plan
· Discretionary bonus scheme
· Employee Referral Bonus Program
Equal Opportunities Statement
“Memoria is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”
Pay: £16,200.00 per year
Benefits:
- Life insurance
- On-site parking
Work Location: In person
