JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Asset Experience Services - Deputy Team Lead (Technical Specialism)
About the RoleAs Deputy Team Lead for the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will provide leadership focused on the technical specialism while maintaining a hands-on "day job" delivering technical support to Asset Experience Managers across Royal London managed assets. This dual-purpose role combines team leadership responsibilities with direct operational delivery, ensuring both strategic oversight and practical expertise in data management, lease administration, financial support, and service charge operations.
You will support the Team Leader in driving service excellence, deputise during absences, and serve as the technical expert for the Asset Experience Services team. Your role enables Asset Experience Managers to deliver best-in-class occupier service while maintaining operational efficiency and accuracy across the Royal London portfolio.
Reporting StructureReports to the Asset Experience Services Team Leader with collaborative relationships with Asset Experience Managers and the Deputy Team Lead (Operational Specialism).
Key Responsibilities
Leadership & Team Management Support the Team Leader in line management of technical specialists, including coaching, performance feedback, and development planning.
Serve as deputy to the Team Leader, assuming full leadership responsibilities during absences, in conjunction with the Deputy Team Lead (Operational Specialism).
Act as technical lead and escalation point for complex matters including lease interpretation, service charge challenges, and data accuracy issues.
Facilitate knowledge sharing within the team, promoting best practice adoption and consistency of approach.
Monitor quality of technical outputs including data accuracy, lease administration, financial tracking, and service charge calculations.
Support team members with technical problem-solving, quality control, and professional development.
Coordinate resource allocation and workload distribution across technical specialists to ensure balanced capacity and timely delivery.
Other duties are outlined in the document entitled “RL JD Asset Experience Central Service – Technical team member”.
Skills & Qualifications
Technical KnowledgeProven experience in property management, lease administration, service charge management, and financial support functions.
Expert knowledge of RICS Professional Standards for Commercial Service Charges and lease interpretation.
Strong understanding of commercial property documentation, terminology, and legal frameworks.
Experience with property management software platforms (e.g., Yardi, Prism) and proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
Demonstrated experience in team leadership, mentoring, or coaching of surveying professionals.
Ability to interpret complex lease covenants, service charge provisions, and occupier applications.
Knowledge of property transactions, due diligence processes, and transitions management.
Data analysis and reporting capabilities with exceptional attention to detail.
Understanding of filing systems, document management practices, and quality control processes.
Personal AttributesStrong leadership presence with ability to inspire and support technical specialists while maintaining hands-on delivery.
Ability to balance dual responsibilities of team leadership and operational delivery effectively.
Proactive approach to anticipating team and client needs, addressing issues before escalation.
Exceptional attention to detail, particularly regarding data accuracy, financial calculations, and lease compliance.
Clear written and verbal communication skills with ability to explain complex technical matters accessibly.
Collaborative team player who supports colleagues and fosters a positive team culture.
Adaptability to changing priorities and workload fluctuations, managing multiple deadlines effectively.
Customer service mindset when dealing with internal and external stakeholders.
Problem-solving approach with willingness to learn and develop new skills.
Accountability for quality of own work and team outputs.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
