Location: Heather Grange, Burnley
Hours: Permanent - Part Time - 12 hours per week
12 hours over two weekdays (6 hour shifts)
Salary: £13.60 per hour
For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.
About the role
We are looking for a warm, organised and professional Receptionist to join our team at MHA. This is a key front-of-house role, providing a friendly and reassuring welcome to residents, visitors and professionals, while supporting the smooth day-to-day running of the home.
As Receptionist, you will be the first point of contact for visitors and telephone enquiries, helping to create a positive first impression and ensuring enquiries are handled efficiently and courteously. You will also provide administrative support to the Home Manager and Administrator as required.
What you will do
- Welcome all visitors courteously, check their identity and establish the reason for their visit.
- Notify the appropriate member of staff of visitors’ arrival and ensure visitors are directed correctly.
- Answer and manage incoming telephone calls in a friendly and professional manner, responding to enquiries or redirecting calls as needed.
- Provide administrative support to the Home Manager and Administrator, including processing documentation.
- Operate office equipment such as computers, photocopiers and other standard office systems.
- Help maintain the security of the home at all times.
- Promote the good reputation of the home through professional conduct and customer service.
- Attend staff and client meetings, training and mandatory courses as required.
- Work in line with MHA policies, including safeguarding, infection prevention, health & safety and equal opportunities.
About you
We are looking for someone who is friendly, calm and confident, with excellent communication and organisational skills.
You will bring:
- Telephone and reception experience, or equivalent customer-facing experience.
- Experience of using Microsoft Office or similar IT systems.
- Strong verbal and written communication skills.
- Good organisational skills and attention to detail.
- The ability to multitask and remain calm under pressure.
- A pleasant, professional manner and smart presentation.
- A team-focused approach with the ability to use your own initiative.
- An interest in supporting older people and living out MHA’s values.
Why join MHA?
You will be joining an organisation with strong values and a supportive culture, where every role plays an important part in helping people live later life well. At MHA, reception teams help create safe, welcoming and well-organised homes.
Rewards and benefits
In addition to a competitive hourly rate, you will enjoy:
- 28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)
- A strong pension scheme and life assurance
- Free DBS checks and uniforms (where applicable)
- Confidential counselling, chaplaincy support and access to our hardship fund
- Flexible options to buy or sell annual leave, plus family-friendly policies
- Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
- A full induction, ongoing training and development opportunities
- Long service awards to celebrate your contribution
About the home
Heather Grange care home in Burnley
Heather Grange is a welcoming and supportive home where colleagues work closely as a team to deliver high-quality care. Known for its calm and positive environment, the home encourages colleagues to develop their skills and contribute to meaningful, person-centred support.
Guided by MHA’s charitable purpose, the team works with kindness, respect and shared responsibility, helping residents live with dignity and independence. New colleagues are welcomed into a friendly community where everyone is valued for the role they play.
For those seeking a rewarding career in a supportive environment, Heather Grange offers the opportunity to make a lasting impact in a team that truly cares.
For more information about the home, please click here
Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.
Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.
