Order Fulfilment Executive
Location: Stafford
Job Type: Full-time, Permanent
Hours: Monday to Friday
Working Pattern: Office-based with 1 day working from home per week
The Role
We are looking for a hard-working, organised and trustworthy Order Fulfilment Executive to join our team in Stafford.
This is a key operational role within the business. Once an order has been secured by our Sales team, you will take responsibility for helping ensure that order is fulfilled accurately, efficiently and on time.
You will work closely with our Sales team, international suppliers, customers and logistics partners to keep orders moving from purchase through to delivery.
The role involves managing multiple orders at different stages at the same time, monitoring deadlines, chasing suppliers, keeping customers updated and ensuring all information is accurately recorded within our CRM system and internal tracking sheets.
We are looking for someone who is proactive and does not simply wait for problems to arise. You should be comfortable chasing information, following up with suppliers, identifying potential delays and taking action to keep orders on track.
Key Responsibilities
- Taking ownership of orders passed across by your designated Sales Representative.
- Liaising daily with international suppliers and customers.
- Tracking incoming and outgoing orders and ensuring deadlines are met.
- Regularly following up with suppliers regarding availability, dispatch dates, lead times and delivery updates.
- Negotiating and working with suppliers to achieve the best possible delivery times.
- Identifying potential delays or problems with orders and taking action to resolve them.
- Keeping customers informed throughout every stage of their order.
- Ensuring your Sales Representative has clear and accurate information regarding the progress of their orders.
- Updating our CRM system and internal Google Sheets accurately and consistently.
- Maintaining a clear and accurate record of every order you are responsible for.
- Responding to questions from customers, suppliers and colleagues clearly and accurately.
- Coordinating with the wider team to ensure products arrive into the business and are dispatched to customers in a timely manner.
- Prioritising urgent orders and managing multiple deadlines simultaneously.
- Supporting management and the wider team with additional operational and administrative tasks when required.
What We Are Looking For
The successful candidate will be:
- Highly organised with excellent time-management skills.
- Able to manage several orders, tasks and deadlines at the same time.
- Proactive and comfortable chasing suppliers and following up on outstanding actions.
- Results-driven and focused on getting orders completed.
- A strong problem solver who can think ahead and identify potential issues before they become problems.
- Accurate with excellent attention to detail.
- Confident communicating with customers, suppliers and colleagues.
- Comfortable dealing with people at different levels and adapting their communication style accordingly.
- Self-motivated and able to work independently.
- Calm and effective when working under pressure.
- A strong team player who contributes positively to the wider business.
- Comfortable using computer systems and maintaining accurate records.
Experience
Previous experience within one or more of the following areas would be beneficial:
- Order fulfilment / order processing
- Sales administration
- Purchasing / procurement
- Logistics
- Supply chain
- Customer service
- General administration
Experience using a CRM system, order management system or similar business software would also be beneficial.
Customer service experience: 1 year preferred.
What Success Looks Like in This Role
A successful Order Fulfilment Executive will ensure that:
- Orders are continuously monitored rather than left until a problem occurs.
- Suppliers are regularly chased and held accountable to agreed dates.
- Customers receive clear and timely updates.
- Sales Representatives always know the current status of their orders.
- Delays and problems are identified and escalated quickly.
- CRM and order records are accurate and up to date.
- Products move through the business as efficiently as possible.
- Customers receive the correct products within the expected timeframe wherever possible.
Location
Applicants must be able to reliably commute to Stafford.
Benefits
We want our team to enjoy a good work-life balance and to be rewarded for the contribution they make to the business.
- Early finish every Friday
- 1 day working from home per week
- Commission and incentive opportunities
- Christmas period off
- Your birthday off
- An additional day of annual leave for every year you are with the company
- Company pension
- Free on-site parking
- Company events and social activities
- Casual dress
- Monday to Friday working
- No weekend work
Pay: £27,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
