We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.
We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.
Your Role and What You'll Be Doing
The role of the Facilities Assistant is to provide support to the wider Irwin Mitchell teams. This may include document services (post, scanning, reprographics), porterage services, office service centre management (stationery stock control, ordering, and paper replenishment for MFD devices), meeting room (internal and client) and reception support, moves and changes, and archiving support.
This is a part-time role, Monday-Friday circa 20/21 hours per week
Key Responsibilities:
Receipt, sort and distribute all incoming and outgoing mail & courier deliveries. Regularly collect outgoing items from floors and account for all such items following processes and procedures in place.
Assist with all scanning requests received to support the wider office in digital of ways of working.
Deliver document services, including the collection, processing, and delivery of copy, print, finishing, and scanning requests according to priority. Assist with reprographics and manage the processing of larger requests. Troubleshoot 1st line faults with the MFDs (e.g. paper jams).
Maintain an agreed level of stationery & copy paper in all print devices and replenish from stock as required. Refill MFDs with paper to ensure all paper trays are full. Ensure all such areas are tidied throughout the day
Provide cover for Reception / Front of House as required, ensuring a professional and welcoming experience for colleagues and clients.
Assist with the booking of meeting rooms and car parking facilities for internal and external clients when required.
Deliver porterage services, including moving furniture, equipment, and other items, and setting up or adjusting meeting room layouts as required.
Support the Office Manager and wider Facilities team by responding to ad‑hoc facilities requests in a timely and helpful manner.
Complete all required training to competently perform duties and accept personal responsibility for maintaining a safe working environment.
Ensure all equipment is maintained and fit for purpose, reporting issues promptly where necessary.
Raise any concerns over Health & Safety breaches in accordance with Company Procedure
Travel to other offices to support with absence cover in the wider team and as and when the business requires.
About You
Ability to follow established processes, policies, and health & safety procedures
Good organisational skills, with the ability to prioritise tasks and manage competing demands
Basic working knowledge of Microsoft 365 tools (e.g. Outlook, Teams, and Excel)
Ability to work both independently and as part of a team
Strong attention to detail to ensure accuracy in document services, stock control, and administrative tasks
Ability to communicate clearly and professionally with colleagues, clients, and visitors
Ability to respond to changing priorities and adapt to different tasks throughout the day
Willingness and ability to carry out manual handling tasks (e.g. moving equipment, setting up meeting rooms), in line with health & safety guidance
Desirable:
Previous experience in a facilities, office support, or customer-facing role
Experience supporting document services (e.g. scanning, printing, reprographics, mail handling)
Familiarity with managing stock levels or ordering supplies (e.g. stationery or office consumables)
Experience providing reception or front-of-house support in a professional environment
Our Benefits - What We Can Offer You
25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
Generous and flexible pension schemes.
Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
Additional Information
As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.
We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.
The employment screening process will fully comply with Data Protection and other applicable laws.
Irwin Mitchell LLP is an equal opportunity employer.
