University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
We are seeking an enthusiastic and forward-thinking Operational Coordinator to join our Ophthalmology team.
This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about improving patient pathways, enhancing service delivery, and driving continuous improvement.
The successful candidate will play a key role in supporting operational performance, ensuring patient pathways are effectively coordinated and meet Trust and national access standards.
You will directly line manage Specialty Administrative Team Leaders, providing clear guidance and support to enable high-quality patient care, while ensuring efficient and consistent pathway management.
You will be a proactive problem-solver, confident in addressing ad hoc challenges, escalating risks where needed, and championing new ways of working. Strong organisational skills, adaptability, and a fair, inclusive leadership style are essential, along with a commitment to excellence and service improvement.
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Responsibilities
Support operational delivery across Ophthalmology services, ensuring patient pathways meet Trust and national standards while maintaining efficient patient flow and resource coordination.
Use RTT and operational data to monitor performance, validate pathways, identify improvement opportunities, and produce regular reports, audits, and insights.
Act as a key point of coordination, managing operational pressures, resolving ad hoc issues, escalating risks, and communicating effectively with stakeholders
Provide leadership support through line management, staff development, contribution to service improvement and transformation projects, and deputising for senior managers when required
What we are looking for:
Strong organisational, multitasking, and time management skills, with the ability to work under pressure and meet deadlines.
Excellent communication, interpersonal, and report-writing skills, with a collaborative and solution-focused approach.
Strong analytical ability, with attention to detail and the capacity to quickly interpret and assimilate complex information.
Effective leadership and people management skills, with a proactive and enthusiastic approach to service improvement and innovation
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