£15.11 per hour OTE,plus other exciting benefits and perks!
Casual Food & Beverage Assistant ***Luxury hotel***
What’s in it for you from day one:
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£15.11 per hour OTE,plus other exciting benefits and perks!
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Holiday allowance starting at 28 days and increasing with length of service to 36 days.
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Nutritious free meals on duty.
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Award winning L&D programmes,with over 80 individual courses available,from foundation skills to leadership skills.
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Excellent development opportunities with 80% of our managers being home-grown.
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Fantastic recommend a friend bonus scheme worth up to £600.
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Two paid volunteering days each year,so we can give back to our communities.
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Access to the Employee Assistance Programme through our partners at Hospitality Action.
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Monthly tea parties and annual social events,including boat parties and festive events for your little ones.
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Complimentary quality uniform and dry-cleaning services.
We are looking for a Casual Food & Beverage Assistant to join our family! We are looking for someone who has excellent customer service skills,interpersonal skills,attention to detail and has previous experience in a similar role in a luxury hotel environment. This role will be reporting into the Operations Manager.
Location:The Egerton House Hotel
Employment type:Casual Contract
Working pattern:Varied hours:6:30am - 3pm / 9am - 5:30pm / 2:30pm - 11pm
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people,having received the Princess Royal Training Award three times (2017,2020,and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025,a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Egerton House Hotel is a luxury five-star town house hotel with 28 bedrooms and suites. The drawing room is where the fabulous range of Afternoon Teas are served,and the intimate bar is world famous for its Martini cocktails. Located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge,within walking distance of Harrod’s and the V&A Museum the Egerton House Hotel is known for its Pet Afternoon Tea.
Key Responsibilities of a Food & Beverage Assistant:
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Creating memorable experience to our guest by using emotional engagement and high attention to details.
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Being familiar with all menus and all products available.
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Cleaning and setting up tables.
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Taking orders for our wonderful guests,serving breakfast,lunch,dinner and afternoon Tea.
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Working back of house in the pantry assisting with cleaning duties and food preparation.
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Making sure that all food service areas are maintained to the highest level of cleanliness and hygiene.
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Assisting with the restaurant within house telephone calls and messages from guests as well as taking reservations to the company standards.
What are we looking for?
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Previous experience in a similar role within a luxury hotel or high-end restaurant environment is preferred.
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Excellent customer service and interpersonal skills,a keen attention to detail,and the ability to handle high-pressure situations with grace.
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A friendly,enthusiastic,and professional with a strong passion for hospitality and ensuring guests have an unforgettable experience.
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Ability to work effectively within a team,collaborating with colleagues across different departments to ensure smooth service and guest satisfaction.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
