About the Role: Liverpool is a city built on trade, growth, and strong commercial partnerships, and at Osama Kotb Business Solutions Ltd, we bring that same practical energy into the way we support businesses. We work with growing organisations to improve operations, strengthen client relationships, and create smoother commercial processes.
We are looking for a Head of Commercial Operations who can take ownership of our day to day commercial performance and help guide the business through its next stage of growth. This is a senior role for someone who understands operations, client service, team performance, and business improvement. You will work closely with leadership, department managers, and external partners to make sure our services are delivered efficiently, professionally, and with clear commercial value.
Why Work With Us?
The Environment: Our Liverpool office offers a professional, collaborative setting in a central business location. We value clear communication, practical decision making, and a workplace where people are trusted to take ownership.
Business Impact: This is not a background role. You will have a direct influence on how the business operates, how teams perform, and how clients experience our services.
Growth Focus: We are building scalable systems and stronger internal processes. Your work will help shape how the company grows and improves.
Leadership Opportunity: You will work with experienced professionals and have the chance to guide teams, improve standards, and support long term business goals.
Key Responsibilities:
Commercial Operations Leadership: Oversee daily commercial operations and ensure teams are working efficiently, meeting targets, and supporting business objectives.
Process Improvement: Review current workflows, identify operational gaps, and introduce practical improvements that increase productivity and service quality.
Team Management: Lead, support, and develop managers and team members across commercial and operational functions.
Client and Stakeholder Management: Build strong relationships with clients, suppliers, and internal stakeholders to ensure smooth service delivery and high satisfaction.
Performance Monitoring: Track KPIs, prepare reports, analyse performance trends, and recommend actions to improve commercial results.
Budget and Resource Planning: Support financial planning, cost control, forecasting, and effective allocation of people and resources.
Strategic Support: Work with senior leadership to develop operational strategies that support growth, profitability, and long term business stability.
What We Are Looking For:
Experience: 6+ years of experience in commercial operations, business services, client services, or a similar leadership role.
Leadership Background: Proven experience managing teams, improving performance, and supporting managers or department leads.
Commercial Mindset: Strong understanding of business performance, service delivery, cost control, and operational planning.
Communication Skills: Confident working with senior leaders, clients, and internal teams. You can explain business decisions clearly and professionally.
Problem Solving: Able to identify issues quickly, make practical decisions, and implement solutions that improve results.
Organisation: Strong planning, reporting, and prioritisation skills, with the ability to manage multiple business areas at once.
Mindset: You are proactive, commercially aware, and comfortable taking responsibility for both people and performance.
Pay: £42,640.45-£91,966.18 per year
Benefits:
- Company car
- On-site parking
- Private medical insurance
Work Location: In person
