Assistant Store Manager – Career Progression Opportunity
Filli Cafe | Marylebone, London
Salary: £13.50–£14.00 per hour (depending on experience)
Hours: 30–35 hours per week (Permanent)
Ready to Take the Next Step in Your Hospitality Career?
Filli Cafe is an internationally recognised café brand, famous for its iconic Zafran Chai and vibrant café experience. As we continue to grow across the UK, we're looking for an ambitious Assistant Store Manager to join our flagship Marylebone store.
This opportunity is ideal for an experienced Supervisor, Shift Manager or Team Leader from a busy café, coffee shop or restaurant chain who is ready to progress into a management role with genuine career development opportunities.
About the Role
As Assistant Store Manager, you will support the Store Manager in leading the daily operations of the café. This is a hands-on leadership role, where you'll work alongside your team to deliver outstanding customer service, maintain excellent food quality, and ensure smooth Front of House (FOH) and Back of House (BOH) operations.
We're looking for someone who enjoys leading from the front, coaching people, and taking ownership of day-to-day operations.
Key Responsibilities
- Support the Store Manager in the day-to-day running of the café.
- Lead shifts and ensure smooth FOH and BOH operations.
- Deliver exceptional customer service and create a welcoming environment.
- Support the kitchen and front-of-house teams during busy service periods.
- Supervise opening and closing procedures.
- Ensure food safety, hygiene, cleanliness and company standards are maintained at all times.
- Assist with stock ordering, inventory management and waste control.
- Help manage labour, productivity and operational efficiency.
- Train, coach and motivate team members to achieve high performance.
- Handle customer feedback professionally and resolve issues promptly.
- Support recruitment, onboarding and development of new team members.
- Work closely with the Store Manager to drive sales, improve standards and achieve business objectives.
We're Looking For Someone Who Has
- At least 2 years' experience as a Supervisor, Shift Leader or Team Leader within a café, coffee shop, QSR or restaurant chain.
- Experience managing both Front of House (FOH) and Back of House (BOH) operations.
- A hands-on approach with the confidence to lead from the floor.
- Excellent communication, organisational and leadership skills.
- Experience coaching and developing team members.
- Good understanding of food safety and health & safety standards.
- Flexibility to work weekdays, evenings and weekends.
Experience from Brands Such As
Costa Coffee, Starbucks, Caffè Nero, Pret A Manger, Blank Street, Black Sheep Coffee, Gail's Bakery, LEON, Joe & The Juice, Greggs, McDonald's, KFC, Nando's, Five Guys, Shake Shack or similar hospitality brands would be highly desirable.
What We Offer
- Competitive hourly rate of £13.50–£14.00, depending on experience.
- Permanent contract with 30–35 hours per week.
- Comprehensive training and ongoing support.
- Genuine career progression opportunities within a rapidly growing international café brand.
- A clear pathway to Store Manager and future leadership roles as we expand across the UK.
- Staff meals while on shift.
- Employee discounts.
- A supportive, inclusive and energetic working environment where your ideas and contribution are valued.
Why Join Filli Cafe?
At Filli Cafe, we believe in promoting talent from within. If you're passionate about hospitality, enjoy leading teams, and are looking for a business where your hard work can lead to real career progression, we'd love to hear from you.
Apply today and take the next step in your hospitality career with Filli Cafe.
Pay: £13.00-£14.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Application question(s):
- How many years of experience do you have supervising a café or restaurant team?
- Have you managed both Front of House and Back of House operations?
- Are you available to work evenings and weekends?
- Are you able to commute to Marylebone, London?
- Do you have the right to work in the UK?
- Which hospitality brands have you worked for?
Experience:
- Management: 3 years (preferred)
Work Location: In person
