Birdworld - Guest Services Assistant
Full Time
Address
Birdworld
Holt Pound
Farnham
Surrey
GU10 4LD
Guest Services Assistant 37.5 Hours - We are offering an exciting opportunity for a Guest Services Assistant to join the Birdworld Team on a permanent, full-time basis, including alternate weekend.
Pay Rate is up to £12.71 per hour
About the Role
The role reports to the Guest Services Team Leader.
The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment.
Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our reputation. Working in these areas includes till work, tidying and stocking of shelves and assisting with queries or questions from the visitors as necessary.
Duties include:
- Welcoming guests to the park and assisting with guest enquiries
- Processing of admission tickets, memberships, and experiences
- Assisting with the replenishment of the retail areas
- Working within the catering department
Previous experience in a Customer Service environment beneficial, though all necessary training will be provided.
Our employee benefits package includes:
- An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family
- Contributory pension scheme for eligible employees
- Generous Staff Discount Scheme after completion of probationary period
- Free on-site parking
- Staff Uniform provided
- Discounts
- Health Cash Plan
- Charity Day
- Up to 38 days of holiday pro-rata
- Cycle Scheme
