The postholder’s duties will primarily be the administration of Council Tax and Non-Domestic Rates accounts. The specific duties include the creation and amendment of data held on these databases and the issue of responses to written and verbal enquiries from taxpayers and ratepayers.
The postholder will mainly specialize in either Council Tax or Non-Domestic Rates but may periodically be deployed to the other in times of high work volumes.
To input information to the Council Tax and Non-Domestic Rates databases
To respond to enquiries from taxpayers and ratepayers, both verbally and in writing
To perform general clerical duties
Experience of working in an office environment
Experience of data input
Experience of dealing with the public
4 SQA Standard grade or equivalent at level 3 or above including Maths and English
High level of accuracy in work
Effective communication skills; oral and written
Ability to deliver a high level of customer care
Appreciation, acceptance of and commitment to the importance of confidentiality
Ability to work to deadlines
Knowledge of software packages e.g. Word, Excel
Willingness to accept direction/delegation
Ability to work effectively as a member of a small team
Ability to deal with people in an understanding and professional manner
Ability to work flexibly to meet the needs and demands of the service
Ability to work in an open plan/shared office
Closing Date: Friday 11 September 2026
Starting Salary: £26,898.95
Hours per week: 36.25
£14.27 per hour
Proposed Interview Date: w/c 28 September 2026
For further information, contact James Taylor 01343 563160
