Inside Sales Representative
Job Type/Salary:
- Permanent / Full Time
- From £25,250 per annum
- Uncapped commission opportunity
- 37½ hours per week
- Monday - Friday
Location:
Reporting to:
About Pyramid Display
We are a distribution company supplying materials to the print and sign industry for over 20 years. We have recently become part of Grimco, a well-established North American Company. Our focus is on distributing quality products and providing excellent service by offering, substrates, boards, digital print media, wrap films and sign vinyl.
Job Summary
We are looking for a motivated and well-spoken inside sales representative to join our sales team and grow with us. This role is a genuine launchpad: you'll be given structured training and hands-on mentoring to build real sales skills, with a clear path to progress as you develop. Day to day, you'll be responsible for order entry and maintenance, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be keen to learn quickly and be able to close sales and meet targets.
To be successful in this role you should be a fast learner who can build instant rapport and achieve customer satisfaction. We're looking for someone with energy and drive who is competitive, a good listener, and excited to build a long-term career in sales with us - whether this is your first sales role in our industry or the next step in your career.
Main Duties and Responsibilities:
- Work as the primary point of contact for incoming calls.
- Create and maintain a strong rapport with all customers.
- Manage customer account details, process orders, facilitate returns, resolve issues, and track order inquiries in our cloud-based ERP.
- Work with External Sales Representatives to create and implement target sales strategies.
- Respond to and resolve all customer calls, questions, and emails promptly.
- Help troubleshoot customer orders, customer accounts, and other related issues.
- Co-ordinate and manage paper flow for orders taken by colleagues in other branches for our customers.
- Communicate and co-ordinate leads and opportunities with appropriate teams in our CRM.
- Proactively stay in touch with our customers, nurture relationships, follow up on customers’ needs to confirm all business opportunities.
- Respond to our customer inquiries concerning products, their uses, distribution, and provide the best solutions for their projects and applications.
- Maintain consistent knowledge of Pyramid’s product lines and other popular industry products and brands.
Essential Skills, Knowledge and Experience:
- Computer literate – Strong knowledge of Microsoft 365 inc. Excel and Microsoft Word
- Self-Starter: have ability to work independently with minimal supervision
- To work collaboratively as part of a wider team
- Able to effectively manage time, meet deadlines, learn new tasks and skills, and willingness to what is necessary to get the job done right
- Work hard & smart—never satisfied with the status quo
- Possess high expectations of what can be accomplished by self & team
- Ability to thrive under pressure
- Excellent interpersonal and communication skills, both written and verbal
- Previous, recent experience in sales-through-service and/or inside sales
- A relevant qualification from an accredited college/university, or equivalent experience gained through work
Desirable Skills, Knowledge and Experience:
- Microsoft Business Central experience
- Knowledge of principles and processes for providing excellent customer service in the distribution industry.
- Knowledge of administrative and office procedures and systems.
- Strong desire to help and serve others in your team
- Strong desire to help serve customers
- Strong active listening skills
- Ability to work comfortably in a fast-paced environment
- Strong sense of urgency and commitment
- Sales experience in West Yorkshire is a plus
What will provide the job holder with job satisfaction in this role?
- Competitive remuneration package
- Opportunity to develop skills and knowledge
- A structured path for progression - colleagues in this role have gone on to develop into External Sales, Account Management and other roles within the business
- Hands-on training and mentoring, whatever stage of your career you're joining us at
Working within an excellent work culture
Apply for this job
If you would like to apply for this job, please contact us by sending your CV via the Indeed portal and tell us why you would be a good fit for this role at Pyramid Display Materials.
Job Type: Full-time
Pay: From £25,250.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
Work Location: In person
