Sheffield Hallam University is a thriving educational institution committed to Transforming Lives. We strive to offer our students, staff, and visitors the highest standard of services, including exceptional dining experiences. We are currently seeking a pro-active and experienced Catering Supervisor to lead our cafe and contribute to the overall success of our city campus.
The Supervisor is responsible for supporting the day-to-day operation of a busy university café, ensuring excellent customer service, high food safety standards, and efficient team performance. The role involves supervising staff, maintaining operational standards, and creating a welcoming environment for students, staff, and visitors.
Key Responsibilities
- Team supervision and direction motivating and supporting café team members
- Allocate daily tasks and ensure adequate staffing levels
- Train, coach, and develop employees
- Conduct shift briefings and promote effective communication in the team
- Lead by example by demonstrating excellent customer service and professionalism
Customer Service
- Deliver exceptional customer service at all times
- Resolve customer complaints promptly and professionally
- Build positive relationships with students, university staff, and visitors
- Ensure the café provides a welcoming, inclusive, and friendly atmosphere
Food Safety and Compliance
- Ensure full compliance with Food Safety, Health & Safety, and HACCP procedures.
- Monitor food quality, storage temperatures, allergen controls, and cleaning schedules
- Maintain a clean, safe, and hygienic working environment
- Ensure all staff follow food hygiene regulations and university policies
You’ll have previous supervisory experience from a café or similar catering environment along with good organisational and time management skills. The ability to remain calm in busy times is a must and to demonstrate great communication skills to the team.
Whilst not essential it would be advantageous if you have a Level 3 food safety certificate, a first aid qualification and barista experience.
We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.
You will be contractually enrolled into the Local Government Pension Scheme (LGPS)one of the largest and most generous defined benefit pension schemes in the country.
Find out more about the LGPS
Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, sex, gender reassignment, sexual orientation, race, religion or belief, or marital or civil partnership status.
For this job we particularly welcome applications from ethnic minority applicants who are underrepresented in this area/this type of job at Sheffield Hallam.
The role is not eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.
To find out more, take a look at our guide to applying.
We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.
Accessibility
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