Job Summary
We are seeking a highly motivated and skilled Technical Solutions Specialist to join our dynamic team. This role involves providing technical expertise and support to clients, ensuring the effective utilisation of our products and services. The successful candidate will possess excellent communication skills, organisational abilities, and a strong understanding of IT systems, cloud platforms and customer experience (CX). This position offers an exciting opportunity to work in a fast-paced environment, delivering innovative solutions and enhancing customer satisfaction.
Responsibilities
- Build a strong network of contacts
- Analyse customer communication and engagement workflows to identify risk, friction, and inefficiency
- Progress conversations from interest to actionable implementation
- Deliver engaging presentations and demonstrations of technical solutions to prospects, clients and internal teams
- Provide exceptional customer service by understanding client needs and offering tailored technical advice
- Map customer journeys end‑to‑end and highlight opportunities for improvement and automation.
- Translate business needs into clear solution requirements and recommendations
- Assist in resolving technical issues related to cloud platforms such as AWS and Azure
- Develop and maintain comprehensive documentation using Microsoft Office tools, including Word and Excel
- Collaborate with cross-functional teams to implement solutions that meet client requirements
- Stay up-to-date with the latest technological advancements and industry best practices
Skills
- Solid understanding of customer experience and customer communication processes
- Strong presentation skills with the ability to communicate complex technical information clearly
- Strong grasp of data, segmentation, and personalisation for customer communications
- Awareness of best practice security and privacy measures to protect sensitive data in client communications
- Excellent customer service capabilities with a proactive approach to problem-solving
- Proficient in Microsoft Office Suite, especially Excel and Word
- Working knowledge of AI and business process automation, and how they can be applied in real business workflows.
- Effective communication skills in English, both written and verbal
- Exceptional organisational skills with the ability to prioritise tasks efficiently
- Good time management skills to handle multiple tasks simultaneously
This role is ideal for candidates who are passionate about technology, possess strong organisational abilities, and thrive in collaborative environments. The position offers a rewarding career path within a forward-thinking organisation committed to innovation and excellence.
Pay: £50,020.00-£80,483.87 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
