We have an exciting new opportunity at John Nicholls (Trading) Limited / J&Bs. We are looking for a Counter Sales Assistant at our Kidlington Branch
Job Purpose:
As a Counter Sales Assistant, you will be serving our customers on the counter at our Plumbing and Heating Merchant Branch in Kidlington. You will be responsible for helping to achieve branch and company sales & gross profit targets by trading effectively. To deliver exceptional customer service to ensure customer satisfaction.
Key Responsibilities:
· To deal with customers both in person and on the telephone, taking orders and helping to resolve customer’s problems, offering advice where possible
· To negotiate with suppliers and monitor customer orders to ensure smooth delivery
· Deliver branch sales and gross profit in line with sales and gross profit targets by actively selling and promoting company products
· Obtain quotes for stock items from suppliers to ensure most cost-effective option
· Ensure adequate stock levels on shelves and carry out stock checks when required
Who are we looking for?
You will be happy to work as part of a team and have customer service experience. You will be computer literate. Ideally you will have worked previous for a plumbing merchant or have knowledge of plumbing and heating materials but this not essential and training will be given.
Key Skills and Competencies:
- Excellent communications skills
- Customer service experience
- Computer literate
- Self-confident and self-motivated
- Knowledge of plumbing and heating materials would be an advantage
Benefits:
- Competitive salary
- Branch Bonus
- Staff discount
About us:
John Nicholls (Ltd) was founded by the late chairman John Nicholls 1965. The continuity as a family business is assured by his son Andrew who with the support of his board of Directors, drive Nicholls forward with the commitment and levels of customer service to which all our customers, trade, and retail, have become accustomed.
In 2014 we acquired J&Bs Plumbing & Heating based on the South Coast, adding an additional 8 Plumbing & Heating branches and 5 Bathroom Showrooms.
John Nicholls now has a network of plumbing & heating branches and bathroom showrooms throughout Oxfordshire, Warwickshire, Dorset, and Hampshire proudly employing over 100 people.
At John Nicholls we prioritise inclusivity and diversity. So, if you like the look of this role, and your experience doesn’t align perfectly - we encourage you to apply anyway. You may be just the right candidate for this or other positions that we have available.
Working Hours: This is a full-time position, Monday to Friday (0730-1700) plus alternate Saturday mornings (0800-1200).
Job Types: Full-time, Permanent
Pay: £31,063.24 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
Ability to commute/relocate:
- Kidlington OX5 1LA: reliably commute or plan to relocate before starting work (preferred)
Experience:
- customer service: 1 year (preferred)
- Plumbing Merchant Sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
