Accent Services (AC) is looking for an organised and proactive Administrative Support Coordinator to support our Technical Support team during a period of continued growth.
This is a new role being introduced on a trial basis to provide administrative support with the non-technical elements of the quotation and supplier process. By taking ownership of routine communications, follow-ups and record keeping, you will allow our Technical Support Managers to focus their time on technical queries, complex quotations and other higher-value activities.
The Role
Working closely with the Technical Support Managers and wider operational teams, your responsibilities will include:
- Contacting suppliers to request pricing, availability and product information
- Chasing suppliers for outstanding quotations and updates
- Managing routine email and telephone communications relating to quotes
- Updating internal systems, trackers and records
- Monitoring outstanding actions and following up with the relevant individuals
- Supporting the preparation and administration of customer quotations
- Ensuring information is accurately recorded and passed to the appropriate manager
- Responding to general customer and supplier queries where no technical knowledge is required
- Providing wider administrative support to the team during busy periods
About You
You do not need to have a technical background, as full training will be provided. However, you will need to be confident communicating with suppliers, customers and colleagues and be comfortable managing several tasks at the same time.
The successful candidate will ideally have:
- Previous experience in an administrative, customer service, purchasing or coordination role
- Strong organisational skills and attention to detail
- A confident and professional telephone manner
- Good written communication skills
- The ability to prioritise work and follow tasks through to completion
- Confidence using Microsoft Outlook, Word and Excel
- A proactive approach and willingness to chase outstanding information
- The ability to work independently while supporting a busy team
Why Join Accent Services (AC)?
This is an opportunity to help shape a new role within the business and demonstrate the value that dedicated administrative support can bring to a technical team.
The position will initially operate as a temporary trial during a busy period. Subject to business requirements and the success of the trial, there may be an opportunity for the role to be extended or made permanent.
Pay: From £27,000.00 per year
Benefits:
Work Location: In person
