Are you a driven, enthusiastic, and motivated Senior Service Advisor? Do you thrive in a fast-paced environment and take pride in delivering world-class customer service?
Yeomans Nissan Portsmouth is looking for a professional and organized individual to join our Service Department. We are a family-owned business that values hard work, loyalty, and a "customer-first" mentality.
What Can We Offer You?
In return for your dedication, we offer a highly competitive salary package and a comprehensive benefits suite, including:
- Bonus Scheme: Rewarding your performance and contribution to the team.
- Holidays: 25 days holiday plus bank holidays.
- Pension: Workplace pension with a salary exchange option.
- Employee Discounts: Discounted vehicle sales, MOTs, products, parts, and servicing.
- Rewards: Refer-a-friend reward scheme.
- Training: Ongoing manufacturer-led training to keep your skills at the cutting edge.
Key Responsibilities
- Customer Experience: Meet and greet customers in a friendly, professional manner. Maintain ongoing relationships and provide updates throughout the day via phone and video.
- Workshop Liaison: Efficiently book vehicles into the technical workshop and track progress to ensure every car is ready at the promised time.
- Service Excellence: Establish onward travel arrangements, perform thorough handovers after work is completed, and explain repairs clearly.
- Sales & Growth: Adopt a professional approach to selling required repairs and maintenance products, ensuring the customer's vehicle remains safe and reliable.
- Administration: Maintain high housekeeping standards and ensure all documentation and job cards are processed accurately.
- Senior Duties (For Senior Applicants): Provide mentorship to junior advisors, contribute to managing workshop flow, act as a point of escalation for complex customer queries and or complaints.
Could This Be The Ideal Role For Me?
We are looking for individuals who are:
- Smartly Presented: You are the face of the Portsmouth dealership.
- Excellent Communicators: You can build rapport quickly and explain technical issues simply.
- Highly Organised: You can manage multiple bookings and deadlines without losing focus.
- Team Players: You enjoy working in a family-run environment where every member of the team counts.
Senior Level Requirements:
- Proven experience in a franchised dealership (Nissan experience is a plus).
- Demonstrable track record of hitting KPIs and upsell targets.
- Leadership potential or previous experience supporting a Service Manager.
How To Apply
This is a fantastic opportunity to join a respected family business at our Portsmouth site. If you have the skills and the attitude to succeed, please send your CV and a brief cover letter to [email protected]
Job Type: Full-time
Pay: £30,000.00-£50,000.00 per year
Benefits:
- Employee discount
- Gym membership
- Profit sharing
- Store discount
Application question(s):
- Have a full UK Driving licence
- Currently live within a 45-minute drive of Portsmouth
Experience:
- Main Dealership Motor Trade, Customer Advisor: 3 years (required)
Work Location: In person
