About TLH Leisure Resort
TLH Leisure Resort is a long‑established hospitality business in the heart of Torquay, operating across four interconnected hotels. We’re committed to delivering exceptional guest experiences, maintaining high operational standards, and supporting sustainable working practices. Our Aztec Club & Spa is a key part of the resort, offering premium leisure, fitness, and wellness facilities to guests and members.
The Role
We’re looking for a proactive and highly organised Aztec Pool Assistant Manager to support the daily operation of our pools, wet leisure areas, and Fire & Ice experience. You’ll help lead a motivated team, uphold exceptional safety and cleanliness standards, and ensure our facilities run smoothly every day.
This role is ideal for someone with strong leadership skills, a passion for customer service, and a commitment to maintaining safe, high‑quality leisure environments.
Key Responsibilities
- Oversee the daily operation of all Aztec Club pools and wet leisure facilities, ensuring safe, efficient, and high‑quality service.
- Lead recruitment, onboarding, and ongoing development of team members.
- Maintain excellent standards of cleanliness, presentation, and equipment functionality, reporting issues promptly.
- Work closely with Managing Directors to enhance products, services, and guest/member experiences.
- Conduct regular check‑ins with Duty Managers, offering feedback and identifying training needs.
- Ensure all new starters receive full departmental induction and complete required HR documentation.
- Monitor and enforce compliance with Health & Safety, Fire Safety, COSHH, and company policies.
- Maintain up‑to‑date Emergency Operating Procedures (EOP) and Normal Operating Procedures (NOP).
- Plan rotas at least two weeks in advance, managing staffing levels and payroll costs effectively.
- Build a positive, motivated, high‑performing team culture.
- Liaise with suppliers to ensure smooth operation of pool plant and equipment.
- Monitor operational standards and system performance, keeping the CEO informed of trends or concerns.
- Ensure the Aztec Club remains an accredited training centre and meets all compliance requirements.
- Verify lifeguard qualifications and ensure ongoing certification hours are met.
- Support annual budget preparation, including revenue forecasting and cost control.
- Attend relevant training and adapt to updates in policy and industry standards.
- Follow safe working practices and adhere to all TLH policies and procedures.
Customer Service Delivery
- Provide warm, polite, and professional service to all guests.
- Respond promptly to guest requests and communicate additional needs to Housekeeping.
- Maintain a positive, approachable attitude throughout the resort.
- Support the wider team in delivering consistently high standards across public areas.
- Handle guest feedback professionally, escalating concerns appropriately.
Health, Safety & Compliance
- Adhere to all TLH Health & Safety policies, including safe manual handling and correct equipment use.
- Complete all documentation for due diligence
- Conduct regular checks of storage areas to ensure safe, hazard‑free environments.
- Use appropriate PPE when required.
- Report accidents, near misses, and hazards through correct channels.
- Ensure safe storage and use of chemicals in line with COSHH guidelines.
- Maintain high standards of personal hygiene and correct uniform presentation.
Training & Company Systems
- Complete all mandatory and role‑specific training within required timeframes.
- Attend departmental briefings, Health & Safety reviews, and operational meetings.
- Use the People First system correctly for internal communications, absence reporting, holiday requests, and personal information management.
Requirements
- National Pool Lifeguard Qualification (NPLQ).
- Pool Plant Operations qualification/training.
- Valid DBS check.
- Professional appearance and strong customer service mindset.
- Positive, proactive leadership style.
- Excellent people management and communication skills.
- Strong problem‑solving ability and calmness under pressure.
- Ability to handle confidential information discreetly.
- Flexible approach to working patterns and resource planning.
Salary: £28.080 per annum 40 hours over 5 days
Job Description Review Clause
This job description outlines the key responsibilities of the role but is not exhaustive. Duties may be amended or expanded to meet operational needs, with any significant changes discussed as part of ongoing performance and development.
Pay: £28,080.00 per year
Benefits:
- Canteen
- Discounted or free food
Work Location: In person
