Company Overview
The Floorstore Wakefield is a leading flooring retailer, family run and trading locally since 1961. We're known for quality products, expert advice and outstanding customer service.
Job Overview
We're looking for an energetic Retail Sales Consultant to join our showroom team. You'll be the first face customers see, helping them find the perfect flooring, beds and accessories for their homes. Using your product knowledge and a consultative sales approach, you'll deliver a great experience every time and build lasting customer relationships. Strong performers are rewarded with our excellent, uncapped commission scheme.
Responsibilities
- Give every customer expert advice and an exceptional in store experience
- Follow our Retail Sales Model to recommend the right products for each customer
- Help drive customer satisfaction scores (NPS, Google, Trustpilot) and repeat business
- Hit personal sales targets and support the wider team in reaching store goals
- Work closely with the Area Sales Manager and Store Manager as one team
- Keep the showroom safe, compliant and presented to a high standard
- Stay up to date on products, training and market knowledge
- Process customer information accurately using Floorstore systems
- Support digital and in store tools that help customers make informed decisions
Qualifications
- Experience in a customer facing sales role, ideally flooring or another consultative sector
- Confident using sales models and processes to hit targets
- Strong communication skills, with the ability to influence and build rapport
- A track record of working in and contributing to a high performing team
- Consistent history of hitting personal and team KPIs
- Up to date knowledge of the flooring industry and awareness of competitors
Working Hours
Full time, 37.5 hours per week, 5 out of 7 days including weekends.
Pay: £25,420.00-£64,630.70 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work Location: In person
