Job Advert
Who We Are at Drive Medical
Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
“Leading the World with Innovative Solutions that Enhance Lives”
Are you passionate about delivering outstanding customer service and building strong relationships? Special Orthotic Services (SOS), part of Drive Medical, is looking for a proactive and customer-focused Customer Solutions Advisor to join our team.
At SOS, our customers are at the heart of everything we do. Guided by our values of Integrity, Intent, Capability and Results, you'll play a key role in ensuring every customer receives exceptional support throughout their journey with us.
In this varied role, you'll manage customer accounts, process orders, coordinate appointments, handle enquiries, resolve complaints, and work closely with Clinic Managers and production teams across the UK. You'll take ownership of your customers, ensuring every interaction is professional, timely and solution-focused.
We're looking for someone with previous customer service experience, excellent communication skills, strong organisational abilities, and a genuine empathy for customer needs. You'll be confident managing multiple priorities, working independently, and contributing positively within a collaborative team environment. Experience using CRM systems is desirable.
This is an excellent opportunity for a motivated individual who enjoys problem-solving, building trusted relationships, and continuously improving the customer experience.
If you're enthusiastic, adaptable, and committed to delivering service excellence, we'd love to hear from you.
Why You'll Love Working With Us
We’re not sharing the salary just yet, but it’s competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised—not just with pay, but with great benefits and support.
Here’s what you can look forward to, beyond the salary:
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Generous Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
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Pension Scheme – Helping you plan for a secure future.
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Employee Assistance Programme – Free, confidential support for your mental, emotional, and financial well-being.
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Bike2Work Scheme – Save money and stay healthy with tax-efficient bike purchases.
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Free Onsite Parking – No stress, no extra cost.
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Long Service Recognition – We celebrate your loyalty and contributions.
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Staff Discount – Enjoy great savings on our products.
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Perkbox Access – Unlock a world of perks, discounts, and rewards to make life a little sweeter.
Eligibility for some benefits depends on length of service
Equal Opportunities Statement:
At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.
We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.
Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
