PART-TIME SPA SALES ADVISOR
PURE Spa & Beauty – West Nile Street, Glasgow
Part-time | Flexible rota across seven days | Competitive salary plus commission, incentives and prizes
LOVE PEOPLE, SALES AND CREATING GREAT EXPERIENCES?
We are looking for a confident, energetic and commercially minded Spa Sales Advisor to join our team at PURE Spa & Beauty, West Nile Street.
This is a brilliant opportunity for someone who loves speaking with people, building relationships and helping customers find the right solution for them.
You will be based at the heart of our West Nile Street spa, welcoming customers in person and speaking with them by telephone and live chat. Every conversation is an opportunity to create a great experience, understand what the customer really needs and recommend treatments, memberships, courses or products that will make a genuine difference to them.
This is much more than processing bookings. It is an engaging, varied and rewarding sales role where you will be trusted to use your initiative, make decisions and take ownership of the customer experience.
ABOUT PURE
PURE Spa & Beauty is an ambitious, entrepreneurial and growing business with a proud history of helping people look and feel their best.
We believe work should be enjoyable, rewarding and give people the opportunity to grow.
At PURE, you will be given real autonomy and encouraged to bring forward ideas, solve problems and make things better. You will also have the support of an experienced wider team, including other sales advisors who work remotely across the business.
We work hard, celebrate success and enjoy rewarding great results. You will have the opportunity to earn commission, take part in incentives and win prizes for achieving your targets.
As the role develops, there will also be opportunities to become involved in wider sales, marketing and business projects, allowing you to learn new skills and build your career with PURE.
WHAT YOU WILL BE DOING
Your role will be focused on creating excellent customer experiences and driving sales.
You will:
- Speak with customers by telephone, live chat and in person.
- Ask thoughtful questions to understand what each customer wants to achieve.
- Recommend the most suitable treatments, packages, memberships, courses and products.
- Convert customer enquiries into confirmed bookings and sales.
- Identify opportunities to enhance the customer’s experience through upgrades, add-ons and relevant recommendations.
- Build relationships with regular customers and members.
- Sell spa memberships and treatment courses that support customers’ longer-term goals.
- Promote and sell PURE skincare products, gift vouchers and packages.
- Follow up enquiries and opportunities in a warm, professional and proactive way.
- Work towards individual and team sales targets.
- Resolve customer questions and issues wherever possible, using your judgement and initiative.
- Work closely with our spa therapists, remote sales advisors and management team.
- Share customer feedback, ideas and opportunities that could help us improve.
- Support sales campaigns, promotions, local marketing and other business projects.
AUTONOMY AND OWNERSHIP
We want you to feel confident taking ownership of your role.
You will be trusted to make sensible decisions, resolve issues and deliver a great customer experience without needing to refer every small matter to a manager.
Our treatments are delivered by a team of freelance therapists who manage their own appointments and customers. You will work collaboratively with them while maintaining clear responsibilities and helping the whole spa operate effectively.
This role would suit someone who is supportive and approachable but also confident, resilient and comfortable having clear, professional conversations when required.
OUR PURE VALUES
Our values shape how we treat our customers and how we work together.
Professional
You take pride in your work, communicate clearly and represent PURE to a high standard. You are reliable, organised and committed to delivering an excellent experience.
Passionate
You bring energy and enthusiasm to your role. You enjoy helping customers, learning about our treatments and products, and achieving great results.
Trusted
You take ownership, keep your promises and do the right thing. Customers and colleagues know they can rely on you.
Caring
You listen carefully, show empathy and genuinely want to help. You understand that every customer is different and make recommendations based on what is right for them.
Team
You work positively with others, share information and contribute to a supportive environment. You understand that the best results come from working together.
WHO WE ARE LOOKING FOR
You do not need to have worked in a spa before. We can teach you about our treatments, memberships and products.
What matters most is your attitude, confidence and ability to connect with people.
You will be someone who:
- Genuinely enjoys speaking with members of the public.
- Is warm, friendly and able to build rapport quickly.
- Has a natural sales mindset and enjoys achieving targets.
- Is comfortable asking questions and making recommendations.
- Can sell in a helpful, consultative way without being pushy.
- Is proactive and does not wait to be told what to do.
- Takes responsibility and looks for solutions.
- Is confident making decisions within their role.
- Can remain professional and positive in challenging situations.
- Communicates clearly with customers and colleagues.
- Is open to feedback and interested in developing their skills.
- Enjoys contributing ideas and helping a business improve.
- Works well independently while also being a strong team player.
Previous experience in sales, membership sales, retail, leisure, hospitality, beauty, wellness or customer service would be helpful, but it is not essential.
HOURS AND FLEXIBILITY
This is a part-time position working flexible hours across a seven-day rota.
Our customers visit us throughout the week, including evenings and weekends, so regular evening and weekend availability will be required.
We aim to work collaboratively when planning rotas and will consider individual availability wherever possible. In return, we need someone who can offer reasonable flexibility and support the team during busy periods.
WHAT WE OFFER
- A competitive salary.
- Commission linked to sales performance.
- Individual and team incentives.
- Rewards and prizes for achieving targets.
- Training on PURE treatments, products and memberships.
- A supportive team and management structure.
- Autonomy and the opportunity to take ownership of your role.
- A fun, friendly and varied working environment.
- Staff benefits and discounts.
- Opportunities to support wider sales and marketing projects.
- The chance to develop your skills, take on more responsibility and progress within PURE.
WHY YOU WILL LOVE THIS ROLE
This is a role where you can make a visible difference every day.
You will help customers discover treatments and solutions that improve how they feel. You will build relationships, develop your sales skills and be recognised and rewarded for delivering results.
No two days will be exactly the same, and you will have the freedom to use your personality, judgement and initiative.
If you love people, enjoy sales and want to work for an ambitious, entrepreneurial company where your contribution will be valued, we would love to hear from you.
HOW TO APPLY
Please apply with your CV and tell us briefly why you would be a great fit for PURE.
We would also love to hear about a time when you listened to a customer, understood what they needed and recommended a product or service that was right for them.
Pay: £12.71-£15.00 per hour
Benefits:
- Company pension
- Employee discount
- Flexible schedule
- Store discount
Work Location: In person
