Please note we are unable to offer sponsorship.
SPECIALIST REGISTERED MANAGER
Queensbridge Specialist Respite Service
Reports to
Operational Manager
Location
Queensbridge Respite Service, Longbenton
Responsible For
Deputy Manager, Team Leaders, Support Workers, Activity Coordinator and associated bank staff.
Job Purpose
To provide inspirational leadership and operational management of Queensbridge Specialist Respite Service, ensuring the delivery of safe, effective, responsive and person-centred support for adults with learning disabilities, autism, behaviours that challenge and complex health needs.
The postholder will lead a highly skilled workforce to deliver outstanding outcomes for people accessing respite services whilst ensuring compliance with CQC regulations, contractual requirements, safeguarding responsibilities and organisational values.
The Registered Manager will promote a culture of positive risk-taking, reduction in restrictive practices, continuous improvement and co-production with people who use the service and their families.
Key Responsibilities
Leadership & Culture
- Provide visible, values-led leadership across the service.
- Create a positive, inclusive and high-performing culture.
- Lead by example and promote professional standards.
- Support staff wellbeing, resilience and psychological safety.
- Develop future leaders and succession planning within the service.
- Promote reflective practice and a learning culture.
Quality & Regulatory Compliance
- Maintain full compliance with CQC Regulations and Fundamental Standards.
- Lead quality assurance systems and service audits.
- Oversee Continuous Improvement Plans and action plans.
- Prepare for and lead CQC inspections.
- Ensure policies and procedures are implemented effectively.
- Monitor service performance and quality indicators.
Safeguarding & Human Rights
- Act as Safeguarding Lead for the service.
- Manage safeguarding concerns, investigations and outcomes.
- Ensure compliance with the Mental Capacity Act 2005.
- Maintain oversight of DoLS and Court of Protection requirements.
- Promote human rights-based support.
- Ensure least restrictive practice principles are embedded throughout the service.
Positive Behavioural Support & Autism Practice
- Lead implementation of Positive Behavioural Support approaches.
- Monitor behavioural data and identify trends.
- Ensure behaviour support plans are regularly reviewed.
- Promote proactive and preventative interventions.
- Reduce restrictive practices and restrictive interventions.
- Work closely with PBS practitioners and specialist professionals.
Clinical Governance & Complex Health Needs
- Ensure safe delivery of delegated healthcare tasks.
- Oversee health action plans and specialist healthcare protocols.
- Work with clinical professionals to support:
- Epilepsy care.
- Rescue medication administration.
- PEG feeding.
- Diabetes management.
- Dysphagia management.
- Physical health monitoring.
- Ensure staff competency assessments are completed and maintained.
- Monitor medication systems and clinical incidents.
Admissions, Compatibility & Respite Coordination
- Lead assessment and admission processes.
- Ensure compatibility assessments are completed.
- Manage emergency and planned respite admissions.
- Balance occupancy requirements and emergency capacity.
- Ensure robust transition planning.
- Maintain positive outcomes for guests and families.
Family Engagement & Co-production
- Build trusted relationships with families and carers.
- Involve families in reviews and service development.
- Facilitate consultation events, family meetings and feedback forums.
- Respond constructively to complaints and concerns.
- Promote co-production in service design and delivery.
Workforce Management
- Recruit, develop and retain high-quality staff.
- Lead supervision, appraisal and performance management processes.
- Ensure compliance with mandatory and specialist training.
- Manage sickness absence and employee relations matters.
- Ensure effective staffing and rota management.
- Lead staff debriefing following significant incidents.
Financial & Contract Management
- Manage agreed service budgets.
- Monitor staffing costs and agency usage.
- Monitor occupancy rates and contractual KPIs.
- Produce required reports for commissioners and senior management.
- Participate in contract review meetings.
- Support future service development opportunities.
Partnership Working
- Develop effective relationships with:
- Local Authorities
- Commissioners
- Safeguarding Teams
- PBS Specialists
- Health Professionals
- Social Workers
- Families and Advocates
- Ensure recommendations from multidisciplinary professionals are implemented effectively.
Expected Outcomes
The Registered Manager will be expected to:
- Maintain a Good or Outstanding CQC rating.
- Deliver high levels of family satisfaction.
- Achieve safe occupancy and utilisation targets.
- Reduce restrictive practices.
- Reduce safeguarding incidents through proactive management.
- Maintain high staff retention rates.
- Deliver positive quality of life outcomes.
- Maintain compliance with contractual obligations.
Person Specification
Essential Qualifications
- Level 5 Diploma in Leadership and Management for Adult Care (or equivalent).
- Registered Manager experience.
- Full UK Driving Licence.
Essential Knowledge
- CQC Regulations and Fundamental Standards.
- Mental Capacity Act 2005.
- Deprivation of Liberty Safeguards.
- Court of Protection processes.
- Safeguarding Adults procedures.
- Positive Behavioural Support.
- Autism best practice.
- Complex health needs.
- Risk management.
- Human Rights principles.
Essential Experience
- Managing learning disability services.
- Managing autism services.
- Managing behaviours that challenge.
- Safeguarding investigations.
- Multi-agency working.
- Staff leadership and supervision.
- Quality assurance systems.
- CQC inspections.
- Service improvement.
- Emergency placements and crisis management.
Desirable
- Experience in respite services.
- Advanced PBS qualification.
- Clinical governance experience.
- Experience supporting delegated healthcare tasks.
- Autism-specific qualifications.
- Experience of contract management and commissioner engagement.
Our vision: The people we support will have the best opportunities to live happy, healthy, safe and fulfilled lives.
Our values:
· Passion – We will be committed in heart and mind and the people we support will be at the heart of everything we do.
· Integrity – We will always be open and honest, even when things go wrong.
· Collaboration - Together, we are stronger.
· Accountability -We will all be responsible for our actions, behaviour, performance and decisions.
Job Types: Permanent, Full-time
Pay: £40,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
- Referral programme
- Store discount
Ability to commute/relocate:
- Newcastle upon Tyne NE12 8BW: reliably commute or plan to relocate before starting work (required)
Experience:
- complex needs: 2 years (required)
- Management: 1 year (required)
Work Location: In person
