About Us
APN Group is a group of companies with a shared purpose, we are committed to changing the landscape of debt recovery for the better. With a focus on integrity and intelligence, we provide clients with tailored solutions that prioritise ethical practices and effective outcomes.
From litigation to court order enforcement, we offer a comprehensive suite of services designed to meet the diverse needs of our clients. By leveraging data and analytics, we empower both public and private sector partners with real-time insights to navigate debt resolution with precision and confidence. We are seeking individuals who share our values, embrace change, and are eager to contribute to a dynamic and rapidly growing organisation.
Join us on this exciting journey as we continue to break new ground and make a positive impact in the world of debt resolution.
Job Overview
APN Group has committed, at board level, to embedding new tools and automation across operations as a permanent capability, not a project. This is a new role, working directly with the COO and operational leads to identify what is broken or slow, and to build the fix.
You will not be handed a specification. Proof of concept versions of the priority workflows below already exist; your job is to make them permanent, repeatable and used by real people the next day, in a way that stands up to scrutiny in a regulated environment.
Responsibilities
- The tooling library: every prompt, workflow tool, input template and output standard, version controlled and documented.
- Repeatability and iteration: ensuring what works once works identically every time, and improving tools as the business changes.
- Onboarding: run guides and training so the team can use these tools without you in the room.
- The roadmap: a live view of what has been built, what is next, and the business case for each.
- Compliance: producing the evidence and documentation our governance team need to sign things off quickly - keeping how we build things within data protection, security and client obligations.
- Priority workflows: case onboarding and file processing, appeals and complaints handling, client performance narrative on Power BI reports, internal dataset interpretation, and workflow routing across our case volume.
About you
Essential
- Genuine, demonstrable experience using modern tools and automation - things like ChatGPT or Copilot - to solve real operational problems, with actual outputs, not courses. This doesn’t need to come from a job: a personal project or something you’ve built off your own back counts just as much.
- Real, hands-on ability to build something that runs on its own - a script, an automation, a chained set of API calls - not just prompting by hand.
- Strong process thinking; you instinctively map a workflow before trying to fix it.
- Comfort with data at a working level: CSVs, structured inputs, spotting when something is wrong.
- Precise written communication; you can write an instruction someone else follows exactly.
- Commercial awareness, understanding that the client's experience of a report matters as much as its accuracy.
- More hunger and initiative than track record - we’d rather back someone early in their career who has already built things off their own back than someone who has spent a long time doing it one way.
Desirable
- A background in operations rather than software development; a computer science degree or enterprise technology platform experience is not required.
- Years of experience doing this exact job isn’t required either - it doesn’t exist yet, anywhere. What matters is what you’ve actually built, not how long you’ve been building things or what letters follow your name.
We are not building an enterprise technology platform. We are building something lean, practical, and embedded in how we work. The person who does this well understands operations first and technology second - and is more excited by “let’s just build it and see” than by doing things the way they’ve always been done.
What's in it for you?
- Competitive salary (up to £48,000 per annum depending on experience)
- Enhanced annual leave (25 days plus bank holidays)
- A genuinely autonomous role with direct access to the COO from day one, and board-level commitment to this already in place.
- A governance and compliance team who will help you ship safely — you’re backed, not carrying regulatory risk on your own.
- A lean organisation where what you build gets used, not shelved.
- A role that will not look the same in twelve months — because you will have changed it.
- Enhanced maternity and paternity pay
- Hybrid working from our Manchester base with flexibility on pattern.
- Free on-site parking
- Access to professional counselling
- 24/7 helpline support for you and your family members
- Employee Assistance Programme
- Exclusive discounts
- Paid volunteering leave
Pay: £38,000.00-£48,000.00 per year
Benefits:
- Casual dress
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Work from home
Application question(s):
- Will you be able to reliably commute to Failsworth (OL8 3QL) for this job?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Failsworth OL8 3QL
