Home Decor is one of Europe’s leading suppliers of contemporary bedroom furniture to the DIY, construction and new-build markets.
Proudly manufacturing in Sheffield for nearly 50 years, we are the UK market leader in fitted wardrobes. We design, develop, manufacture and install a wide range of high quality bedroom furniture which is sold throughout the world. See what we do here Home Decor
We are currently seeking applications for the position of Receptionist/Customer Support Agent working within the Customer Support Team in our Sheffield Head Office.
Main Purpose of the Role
· Taking and directing calls to the relevant channels or individuals.
· Greeting visitors to the building warmly and offering them support.
- To assist members of the department, and other departments, with any Customer Service issues which may arise.
- Providing cover for the Spaceslide Showroom.
Key Responsibilities
· Notify relevant employees when visitors arrive.
· Answer visitor’s questions, calls, and emails and provide them with the relevant information.
· Follow security procedures, such as monitoring the visitor logbook and issuing visitor badges.
· Organise the reception area while complying with office procedures, rules and regulations.
· Provide cover for our Showroom in the absence of the Showroom Manager, maintaining good product knowledge and communicating customer enquiries as appropriate.
· Manage the purchase and supply of office stationery and other sundry items.
· Sign for deliveries and ensure all mail and packages are distributed accordingly.
- Accurately Process orders on internal Microsoft AX system
- Complete various Sales and order book Reports as and when required.
- Issue the department’s weekly whereabouts to provide an awareness of colleague’s comings and goings.
- Ensure all Voicemail recordings are up to date and set for the bank holiday and closure periods.
- Frank outgoing post and create DHL labels.
- Provide access to the yard to all delivery drivers when they arrive on site.
Knowledge & Experience
- Experience working within a similar role in Reception/Sales Administration would be desirable.
- Retail or similar experience, giving experience of customer contact in person, on the phone and via email and working towards achieving excellent Customer Service.
Key Skills & Qualifications
- Strong IT skills in MS Office, which are utilised daily when completing reports and updating databases using excel.
- Experience with Microsoft AX or other similar systems would be an advantage.
- Excellent communication skills.
- Strong organisational and problem solving skills.
- Enthusiastic, flexible and reliable, with the ability to work as part of a team as well as autonomously
- Attention to detail & good level of initiative
Home Decor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any characteristic protected by law.
Pay: £25,000.00-£25,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Experience:
- Receptionist: 1 year (required)
- Customer Service: 1 year (required)
- Microsoft Excel: 1 year (required)
Work Location: In person
