About the Role: London is home to some of the UK’s most ambitious businesses, and at Maya Strategic Solutions Ltd, we help organisations turn complex operational challenges into clear, scalable strategies. We combine commercial insight, technology, and disciplined execution to help our clients operate more effectively and grow with confidence. We are looking for a Director of Strategic Operations who can take ownership of our operational strategy and translate business priorities into measurable results. You will work closely with senior stakeholders, lead cross functional initiatives, and build practical frameworks that improve efficiency, performance, and long term growth.
Why Work With Us?
The Environment: Our London office is based in the City, close to Moorgate and Liverpool Street. We value a professional but collaborative environment where people can focus, exchange ideas, and take ownership of meaningful work.
Strategic Influence: Operations is central to how we deliver value. You will have direct involvement in business planning, performance improvement, resource strategy, and operational decision making.
Modern Approach: We use modern reporting platforms, collaborative planning tools, and data driven processes to understand performance and identify opportunities for improvement.
Professional Growth: We support continuous development through industry events, professional training, leadership programmes, and opportunities to work across different client and business initiatives.
Key Responsibilities:
Strategic Operations Ownership: Develop and implement operational strategies that support company objectives, improve efficiency, and create sustainable business growth.
Business Performance: Establish performance frameworks, operational metrics, and reporting processes that provide leadership with clear and actionable business insights.
Process Improvement: Identify operational gaps and lead initiatives that simplify workflows, reduce unnecessary costs, and improve service delivery.
Cross Functional Leadership: Coordinate strategic initiatives across commercial, finance, technology, people, and client delivery teams to ensure priorities are executed effectively.
Planning and Resource Management: Support annual planning, forecasting, capacity planning, and resource allocation to ensure the organisation is positioned for continued growth.
Stakeholder Management: Build strong relationships with senior stakeholders and communicate operational recommendations, risks, opportunities, and progress in a clear and commercially focused manner.
Team Development: Mentor and support operations professionals, establish clear objectives, and promote a culture of accountability, continuous improvement, and collaboration.
What We Are Looking For:
Experience: 8+ years of experience in operations, business transformation, strategy, management consulting, or a related commercial environment, with significant experience leading strategic initiatives.
Leadership: Proven ability to lead cross functional teams and influence senior stakeholders without relying solely on formal authority.
Strategic Thinking: You can connect long term business objectives with practical operational plans and measurable outcomes.
Analytical Skills: Strong experience working with performance data, financial information, operational metrics, and business reporting to support informed decisions.
Commercial Mindset: You understand how operational decisions affect revenue, costs, customer experience, risk, and overall business performance.
Communication: Excellent written and verbal communication skills, with the ability to present complex operational topics clearly to clients, colleagues, and senior stakeholders.
Mindset: You are pragmatic, commercially aware, and comfortable making decisions in a changing environment. You know when a process needs refinement, when a problem requires deeper investigation, and when it is time to move forward and execute.
Pay: £94,654.00-£160,000.00 per year
Work Location: In person
