Contracts Manager – Facilities Management
Location
Peterhead
Salary
£45,000 - £50,000 DOE
Full-time
Job Role
The Contracts Manager is responsible for the effective management and delivery of facilities management contracts, ensuring contractual compliance, high-quality service delivery, customer satisfaction, financial performance, and adherence to all health, safety, and statutory requirements.
Key Responsibilities
Contract Management
- Manage multiple facilities management contracts across various client sites.
- Ensure all contractual obligations and service level agreements (SLAs) are achieved.
- Review contract performance and identify opportunities for service improvements.
- Prepare reports and present performance updates to clients and senior management.
- Manage contract renewals, variations, and extensions where applicable.
Client Relationship Management
- Develop and maintain strong client relationships.
- Conduct regular client meetings and performance reviews.
- Resolve customer concerns promptly and professionally.
- Identify opportunities to grow existing contracts through additional services.
Operational Management
- Lead and support site managers, supervisors, and operational teams.
- Ensure services including cleaning, security, maintenance, grounds maintenance, waste management, catering, and other FM services are delivered to agreed standards.
- Monitor KPIs and implement continuous improvement initiatives.
- Manage subcontractors and supplier performance.
Health, Safety & Compliance
- Ensure compliance with health and safety legislation and company policies.
- Promote a positive safety culture throughout all contracts.
- Ensure statutory inspections and planned maintenance are completed.
- Support audits and ensure corrective actions are implemented.
- Maintain compliance with environmental and quality management systems.
- company policy.
Key Performance Indicators (KPIs)
- Contract profitability.
- Client satisfaction.
- SLA and KPI achievement.
- Health and safety compliance.
- Staff retention and engagement.
- Audit and compliance scores.
- Budget adherence.
Essential Experience
- Minimum 5 years' experience in Facilities Management.
- Proven experience managing multi-site FM contracts.
- Experience managing budgets and achieving financial targets.
- Strong experience in client relationship management.
- Experience managing subcontractors and service providers.
- Strong understanding of hard and/or soft FM services.
Knowledge & Skills
- Excellent contract management skills.
- Strong commercial awareness.
- Financial and budget management expertise.
- Excellent leadership and people management skills.
- Knowledge of procurement and supplier management.
- Strong negotiation and communication skills.
- Proficiency in Microsoft Office and CAFM systems.
- Understanding of UK health and safety legislation.
- Strong analytical and problem-solving abilities.
Personal Attributes
- Customer-focused.
- Commercially minded.
- Results-driven.
- Highly organised.
- Strong attention to detail.
- Professional and ethical.
- Able to work under pressure.
- Flexible and adaptable.
- Strong decision-making ability
Pay: £45,000.00-£50,000.00 per year
Benefits:
Work Location: Hybrid remote in Peterhead (Aberdeenshire)
