EPW1
Hours: Monday-Friday 37.5 hours per week
Role of an Internal Sales Support Person
An Internal Sales Support person plays a crucial role in driving sales growth within a sales team. Their primary responsibility is to support the sales process from within the organisation, ensuring that Business Development Managers and Branch Managers are equipped with the information, tools, and administrative support needed to maximize revenue and deliver excellent customer service.
Key Responsibilities:
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Quote Chasing: Proactively follow up with customers and prospects regarding outstanding quotations to encourage timely decisions and close sales opportunities. This involves making outbound calls or sending emails to check on the status of quotes, addressing any questions, and overcoming objections to move deals forward.
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CRM Cleansing: Maintain and update the Customer Relationship Management (CRM) system to ensure data accuracy. This includes removing outdated or duplicate entries, updating contact information, verifying quote stages, and ensuring all interactions are logged correctly. Regular CRM cleansing supports accurate sales forecasting and effective pipeline management.
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Outbound Calling: Conduct outbound calls to existing and potential customers for a variety of purposes, such as lead generation, qualification, follow-up on previous interactions, and gathering feedback. Outbound calling is also used to re-engage cold leads and identify new sales opportunities.
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Continuous Improvement: Identify and implement process improvements within the sales support function. This may include streamlining administrative tasks, adopting new technologies, refining communication strategies, and sharing best practices with the team to enhance overall sales effectiveness.
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Driving Sales: Actively contribute to achieving sales targets by supporting account management, cross-selling and upselling additional products or services, and ensuring all customer inquiries are handled promptly and professionally. Internal Sales Support personnel play a key role in building and maintaining customer relationships, helping to maximize the potential for business growth.
Typical Tasks
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Answer customer queries and provide product or service information.
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Update and maintain customer records in the CRM system.
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Follow up on sales leads, quotes, and proposals to convert opportunities into sales.
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Occasionally support Sales Representatives with administrative tasks, order processing, and scheduling.
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Organise and prioritise daily activities to ensure timely follow-up and efficient workflow.
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Gather and report customer feedback to inform sales and marketing strategies.
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Assist in the development and distribution of sales and marketing materials.
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Collaborate with operations, logistics, and supply chain teams to ensure customer orders are fulfilled as promised.
Essential Skills
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Strong verbal and written communication skills for customer interaction and team coordination.
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Excellent organisational and time management abilities to handle multiple tasks and priorities.
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Proficiency with CRM software and other sales tools.
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Attention to detail for accurate data entry and record-keeping.
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Proactive approach to problem-solving and process improvement.
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Ability to work both independently and collaboratively within a team.
Impact on Sales Performance
Internal Sales Support professionals are instrumental in ensuring the sales pipeline remains healthy and active. By keeping CRM data clean, following up on quotes and leads, and supporting both customers and sales reps, they help drive revenue growth, improve customer satisfaction, and enable the sales team to focus on closing deals and building relationships.
