Job Title: Reception Host
Salary: £27,727.18 per annum
Contract Type: Full-Time, Permanent
Hours: 39 hours per week
Live-in accommodation may be available for exceptional candidates.
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Role Summary
Be the Heart of the Guest Journey
Are you naturally warm, curious, and passionate about creating unforgettable guest experiences?
We’re looking for a Reception Host to be the welcoming face of our hotel — guiding guests from arrival to departure and helping them make the most of their stay. You will be part concierge, part experience curator, and part problem-solver. Whether it’s arranging a last-minute spa treatment, recommending a scenic walk, or simply offering a warm smile, you’ll play a key role in delivering our signature hospitality.
This is a hands-on, guest-facing role that goes far beyond reception. You’ll assist and build rapport with guests across the estate, support meetings and events, and ensure our facilities are always guest-ready. You’ll be the go-to person for local knowledge, special requests, and those little touches that turn a good stay into a great one.
Key Responsibilities
Welcome guests with warmth and professionalism
Manage check-in/check-out and front desk operations
Assist with spa, dining, and activity bookings
Provide tailored recommendations for local experiences
Escort guests to rooms or lodges and assist with luggage
Support meetings, weddings, and events with guest coordination
Conduct walkthroughs to ensure cleanliness and readiness
Liaise with housekeeping, maintenance, and transport providers
Deliver special touches for birthdays, anniversaries, and VIP stays
Maintain accurate guest notes and shift handovers
Our Ideal Candidate
A natural host with excellent communication and people skills
Previous experience in hospitality, guest services, or concierge roles
Proactive, organised, and confident working across departments
Passionate about guest satisfaction and attention to detail
Comfortable using booking systems and handling payments
Able to work flexible shifts, including weekends and evenings
What We Offer
Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
Get fit for free with complimentary access to our Fitness and Leisure Facilities.
Get fed for free with meals available in our staff canteen.
Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
Get a bonus of up to £300.00 with out Refer a Friend scheme.
Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.
Equal Opportunity Employer
Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.
Working conditions
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Staff accommodation or relocation support may be available for exceptional candidates.
All candidates must have the legal right to live and work in the UK at the start of employment.
Company overview
Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.
At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.
Purpose, vision & values
Timeshare owners and Guests should be at the centre of everything that we do.
Our people are important, and we should aim to do our very best by them at all times.
It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
The natural environment and our communities are central to our thinking at all times.
