We are looking for a confident and organised Guest Operative to join our friendly and supportive Reception team.
Our Guest operatives at Thyme are incredibly important to our business and play a vital part in delivering a first-class guest experience to all visitors to Thyme. They are responsible for the seamless delivery of all back of house activities which effects the experience of our guests here at Thyme, such as the delivery of luggage to the room, the coordination of in room services such as food & beverage and hampers, the concierge service, as well as the guest turndown.
Working both within a team or alone it is essential for you to be able to prioritise for this role. With a 'can-do' attitude and a natural ability to go the extra mile, it is essential that you can use your initiative often thinking outside the box.
About us
Thyme is not a hotel: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.
Thyme is a restored historic Cotswold manor and farm. It is a family story where a passion for the land, food and entertaining, merges with a love of local heritage, beauty and conservation.
We took time to make Thyme. Working with the historic buildings and the farm that surrounds them, we have created a thoughtful place with love and attention lavished on every detail. We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to enjoy this English country idyll with our team.
Benefits
- Exceedingly generous Service Charge and Gratuity bonuses paid monthly.* in salary advertised
- Additional Holiday - All staff to have an extra day off on their birthday.
- Employee assistance programme - designed specifically to assist hospitality people by providing specialist, independent and confidential advice, support, and assistance.
- High quality and stylish uniforms provided.
- Free staff parking.
- 50% off food in both the Ox Barn and the Swan.
- We offer a Staff accommodation rate of £100 Bed and Breakfast per room per night.
- Cookery School - All classes are £40 per person, available for you plus 1 guest.
- 50% discount on Spa Treatments.
- Refer a Friend scheme - If you refer a friend to full time employment, we will pay you £150 upon successful completeion of their probationary period.
- Recently renovated staff room with kitchenette, comfy sofas and entertainment.
- Beautiful Location with plenty of space to walk and relax during break times!
Duties & Responsibilities
o Responsible for a warm guest welcome at the turning circle, meet & greet and luggage delivery. (average luggage weight 25kg per item)
o Delivery of the F&B room service.
o Delivery of in-room services including hampers as directed by the House Manager.
o Managing porters’ stock and the movement of it around site.
o Overseeing the inventory of rooms.
o Upkeep of standards of guest routes: paths swept; thresholds cleaned.
o In house log refills.
o Supporting reception.
o Delivery of evening turndown service.
o Management of all honesty bars, use by dates and control of milk.
o Collection and delivery of parcels arriving on site.
Typical shift times:
7am-4pm Daily.
2pm-11pm Daily.
Knowledge & Experience
- Previous experience working within a hotel would be desirable
- Confident with a ‘can-do’ attitude
- Excellent personal appearance
- Flexible work schedule includes weekends, evenings and bank holidays.
Please take a look at our website : https://www.thyme.co.uk/
and our Instagram : https://www.instagram.com/thyme.england/?hl=en
Job Types: Full-time, Permanent
Pay: Up to £28,089.00 per year
Benefits:
- Additional leave
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Relocation assistance
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
