You might already work in customer service, service coordination, scheduling, facilities, engineering support or a busy contact environment. More important than your exact job title is how you work. You will be someone who is organised, confident on the phone and comfortable juggling competing priorities. You take ownership rather than waiting to be asked, communicate clearly and are not afraid to chase an answer when a customer is waiting. Experience with HubSpot or Uptick would be useful, but the ability and enthusiasm to learn quickly is just as important.
