Why this role matters
As the After Sales Coordinator, you will be the first point of contact for customers requiring technical assistance, service support, repairs, and spare parts. You will play a highly respected role in ensuring customer issues are triaged effectively, assigned appropriately, and resolved in a timely manner.
Working closely with our friendly field service engineers, our impressive technical specialists, and our superb internal operational teams, you will coordinate all aspects of the customer support journey, ensuring customers remain informed and confident throughout the process.
You don't need to be an engineer or already know our technology. You will have support from experienced colleagues and we will provide the basic product and technical training you need to understand our systems and confidently coordinate customer support.
This is a highly visible role that combines customer service, technical coordination, administration, and operational support.
You will be at the centre of our customer support operation, helping customers get the best from energy-storage technology that reduces fuel consumption, emissions and fights climate change.
What you will be doing
Customer Support & Triage
- Act as the primary contact for incoming customer enquiries, technical issues, repair requests, and service support needs.
- Create, manage, and monitor service tickets through to resolution.
- Maintain regular communication with customers, providing updates on progress, expected timelines, and outcomes.
Service & Repair Coordination
- Prepare quotations for servicing, repairs, spare parts, and support activities.
- Liaise with customers and engineers to arrange service appointments and manage service calendars.
- Organise transport and logistics requirements associated with service and repair activities.
Order Processing & Commercial Administration
- Raise purchase orders and process customer purchase orders.
- Ensure completed service work is invoiced promptly and accurately.
- Support reporting on service revenues, quotations, and completed activities.
What we are looking for
You are an organised and proactive professional who enjoys solving problems and delivering exceptional customer experiences. You thrive in environments where priorities can change quickly and where clear communication is essential.
You will be:
- Customer-focused: with a passion for delivering outstanding service.
- Highly organised: with strong attention to detail and excellent administrative skills.
- Proactive and self-motivated: Able to organise changing priorities while knowing when to involve colleagues or escalate an issue.
- Collaborative: able to work effectively with customers and internal stakeholders.
Experience & Qualifications
Desired
- Previous experience in a customer service, service coordination, technical support, helpdesk, or service administration role.
- Strong administrative and organisational skills.
- Experience using ERP or ticket management systems.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities simultaneously.
Not sure you meet every requirement?
We know that great candidates don't always tick every box. If this role interests you and you believe your skills and experience could transfer well, we encourage you to apply. We are interested in your potential as well as your previous experience.
What You Will Get
· Salary Range £35,000 - £45,000 FTE per annum
· Pension Contribution of 8% of salary
· Private Healthcare which includes dental and optical cover
· 25 days holiday, plus bank holidays
· Flexibility & Family Friendly policies
Dumarey Green Power is committed to equal opportunities, diversity and inclusion for all, we will gladly make reasonable adjustments for applicants during our recruitment process to ensure that we attract and retain the best individual for the role.
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Work from home
Work Location: In person
