Join Our Team as an Improvement Support Administrator!
Are you highly organised, detail-oriented, and passionate about helping people work smarter? We’re looking for a proactive and dependable Support Administrator to assist our Office Manager and their team in driving operational excellence across the business.
In this vital support role, you’ll help streamline processes, maintain accurate records, and coordinate communications that enable the Business Improvement team to deliver impactful change. If you enjoy working behind the scenes to make things run smoothly, this could be the perfect opportunity for you.
What You’ll Be Doing:
- Provide administrative and servicing support to the Office Manager and team
- Assist with scheduling servicing, tracking actions, and maintaining service completion data
- Help manage service job cards, scheduling spreadsheets, performance data and invoice accuracy
- Liaise closely with our customers, internal teams and partners to support issue resolution and service improvements
- Support in preparation of reports, KPIs, and performance analysis
- Assist with reviewing invoices, raising queries, and processing credits
- Help monitor compliance with internal policies and regulatory standards
- Contribute to continuous improvement efforts by following up on actions and gathering feedback
What You’ll Bring:
- Strong organisational and administrative skills
- Experience in a support or administrative role (ideally within operations or service delivery)
- Excellent communication and interpersonal abilities
- A proactive, problem-solving mindset with attention to detail
- Ability to work independently and as part of a collaborative team
- Familiarity with the hire industry or service-based environments (preferred but not essential)
Key Skills & Attributes:
- Confident and polite communication: Comfortable speaking with customers and third-party providers over the phone and via email, with a professional and courteous manner at all times
- Calm under pressure: Able to remain composed and solution-focused when dealing with challenging customers
- Excellent IT skills: Proficient in managing high volumes of emails, navigating digital systems, and working with spreadsheets
- Financial awareness: Capable of reviewing invoices, identifying discrepancies, and supporting credit processes with accuracy and attention to detail
- Organised and methodical approach: Skilled at maintaining records, tracking actions, and managing multiple tasks efficiently
- Team-oriented: Work collaboratively with colleagues while taking ownership of individual responsibilities
- Problem solving: Proactive in identifying issues and supporting the team in implementing effective solutions
Why Join Us?
- Be part of a supportive and dynamic team
- Make a real impact on customer experience and service quality
- Grow your skills in a fast-moving, people-focused environment
Ready to take the next step in your career? Apply now and help us deliver outstanding service every day!
Job Type: Full-time
Pay: £27,000.00-£28,000.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- customer service: 1 year (preferred)
Work Location: In person
