We are currently seeking a motivated and customer focused individual to join our team as a full time Customer Service Representative.
In this fast-paced processing environment, you will manage the end-to-end order process, respond to customer enquiries in a timely and professional manner, and ensure accurate and on time delivery of our products. This role requires strong organisational skills, attention to detail, and the ability to prioritise effectively while maintaining a high standard of customer service.
You will be joining a supportive and collaborative team that is committed to going above and beyond to deliver an exceptional customer experience. This is a great opportunity for someone looking to develop their career and join a growing business.
Duties include:
- Primary point of contact for customers, handling all enquiries via email and telephone
- Facilitating quote and order pipelines within our CRM system (HubSpot)
- Preparing customer quotes and orders in our ERP system (SAP B1)
- Maintaining data and tracking customer interactions, ensuring all information is accurate and up to date.
- Managing customer bespoke order requirements including using customer portals
- Managing customer documentation requirements
- Dealing with customer queries, including order status, expediting, and proof of deliveries
- Maintaining spreadsheets, reports, and other documentation as required
Working Hours:
· 37.5 hours per week
· Monday to Friday
· Flexible start time between 7.30am and 8.30am (3-week rota working 8.30am to 5pm)
Qualifications and Skills
Essential
- Previous experience of working in Customer Service, Internal Sales or similar fast paced processing environment.
- Experience of working with SAP B1 or a similar ERP system.
- Good working knowledge of MS Office applications.
- Rigorous attention to detail.
- Good communications skills, both written and verbal.
Why Join Our Team?
We celebrate each of our associates as individuals while we work together to achieve a common goal – to be the fluid systems expert that the world relies on.
All of our decisions are driven by our values and unique culture. Don’t believe us? Our most recent positive Employer Net Promoter speaks for itself, highlighting the high engagement from our workforce.
As an associate at Swagelok Scotland, we provide a competitive base salary and comprehensive benefits package.
Careers at Swagelok Scotland
At Swagelok Scotland, we support personal development and value career journeys that evolve with you. As a key part of our culture, each associate is supported in their learning journey, and we will pro-actively develop skills to achieve the Company’s vision to be a market leader in providing solutions to customers.
As an equal opportunity employer, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, age, disability, or any other legally protected status. We are dedicated to ensuring that all applicants receive fair treatment during the recruitment process and that our hiring decisions are based solely on qualifications, skills, and experience.
Job Type: Full-time
Pay: From £31,000.00 per year
Benefits:
- Cycle to work scheme
- Life insurance
- Private medical insurance
Work Location: In person
