Join Our Team as a Car Park Management Chargehand at Wanzl UK!
Position: Car Park Chargehand
Location: MK1 1DH - Ikea Milton Keynes
Company: Wanzl UK Group
Do you enjoy working in the great outdoors? Want to be part of a proactive, dynamic team? Then our Car Park Chargehand opportunity could be just what you are looking for!
Wanzl is a leading provider of car park management solutions dedicated to delivering exceptional service to our clients. We pride ourselves on maintaining high standards of safety, efficiency, and customer satisfaction, and this is where you fit in…
Our Chargehands and Operatives work in busy car parks, ensuring shopping trolleys are collected from allocated areas of the car park and returned to customer pick-up points in a good, clean condition. This may be on foot or with the assistance of a Quikart or vehicle.
Our team also offer customers assistance with loading their cars, ensure car parks are free of litter, and help create a safe, welcoming environment for shoppers. In short, our job is to give customers the best possible shopping experience in the best possible shopping environment by adopting our company values.
As a Chargehand, you will take on additional supervisory responsibilities and will assume responsibility for the site in the absence of the Site Supervisor. You will support the day-to-day operation by supervising the team.
Key Responsibilities
- Assume responsibility for the site in the absence of the Site Supervisor in line with shift patterns.
- Carry out trolley collection duties and ensure all trolley bays and customer pick-up points remain stocked and tidy.
- Undertake onsite cleaning duties and ensure trolley areas are free from litter.
- Supervise and support team members, ensuring compliance with company policies and procedures.
- Monitor operational performance of staff under your control and provide guidance where required.
- Ensure all customer requirements are fulfilled whilst maximising the efficiency of labour resources.
- Liaise with store management and colleagues to develop and maintain excellent customer relationships.
- Oversee the collection and return of abandoned trolleys, ensuring they are clean and ready for customer use.
- Complete weekly staff rosters and assist with workforce planning.
- Provide training, coaching and support to team members to ensure they can fulfil their contractual duties effectively.
- Accurately record and submit timesheets to Head Office in a timely manner.
- Deal professionally with customer enquiries and complaints, escalating issues to your direct line manager where appropriate.
- Carry out general maintenance, inspections, cleaning and minor repairs to the trolley fleet on site.
- Act as a communication link between the workforce and the Regional Manager.
What we need from you
- Strong customer service and communication skills.
- The ability to work independently and as part of a team.
- Reliability and punctuality.
- Flexibility to work various shifts, including weekends and holidays.
- A valid driver’s license is preferred / but not essential.
What you’ll get back from us:
- Competitive salary and benefits package.
- Comprehensive training and development opportunities.
- A supportive and collaborative work environment.
- Opportunities for career advancement within the company.
- Access to various discounts for major supermarkets, cinema tickets, holiday booking sites and many more
- Enrolment into the NEST Pension Scheme
Hours of work 37 hours per week, shifts vary between Sunday to Saturday
How to Apply:
If you are a motivated individual with a passion for customer service, like and operational excellence, and you like being around people, then we’d love to hear from you!
Wanzl is an equal opportunity employer. With almost 5,000 colleagues based across over 30 countries, we celebrate diversity and are committed to creating a great working environment for all our team.
Join us and help us deliver outstanding car park management services to our valued customers!
Pay: £14.00 per hour
Work Location: In person
